· Under the lead ship of director, be responsible for the department work.
在总监的领导下,全面负责部门工作。
· Marketing and Communication Manager is responsible for the hotel product positioning and advertising planning in daily work, and achieve the target market, and corporate image planning.
市场传媒部经理在日常工作中负责酒店产品定位及广告宣传策划,并达到酒店市场目标,以及企业形象策划。
· Marketing and Communication Manager is responsible for all kinds of promotions in the hotel sales plans, in order to get the expectant result.
市场传媒部经理负责酒店市场计划中各项推广活动,并确保达到酒店预期获得之效果。
· Make a long and short action plan of Marketing and Communication department。
制定市场传媒部长期及短期的行动计划。
· Cooperate with catering and room promotional activities series advertising plan activities.
配合餐饮及客房部之推广活动开展系列广告宣传计划活动。
· When DOSM day off, responsible for reception, regards the important customer.
当市场销售总监经理不在时,负责接待、问候酒店的重要客户。
· Carry out and complete the general manager, DOSM arranged by other tasks.
执行并完成总经理、市场销售总监所安排的其他任务。
· Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
·确保无论何时都应提供给大使们一个没有歧视、骚扰和迫害的工作环境。
· Treat complaints of harassment and discrimination promptly and confidentially.
·快速和保密地处理有关骚扰和歧视的投诉。
· Treat customers and colleagues from all cultural groups with respect and sensitivity.
·对待来自不同文化背景的客人和同事都应给予尊重和体贴。
· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.辨认并处理可能由不同文化引起的矛盾和误解事件。
· Interacts in a positive way with other departments to ensure a luxury guest experience.
与其它部门进行有效地互相配合以确保客人的奢华体验。
· Measures employee satisfaction through surveys, round tables, and one‐on‐ones with team members.
通过调查,圆桌会议,与团队成员1 对1 的方式去衡量员工满意度。
· Supports operations and assists in achieving team member and guest satisfaction goals.
支持运作和帮助团队成员实现客人满意度的目标。
· Anticipates and addresses employee relations matters, responds timely to employee inquiries and is proactive in promoting team member satisfaction.
了解员工关系,总是及时回应员工的咨询和积极推进团队成员满意度。
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