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工作范围及总体职责：
Scope and General Purpose of Job:
协助前厅部管理者以“始终提供准确、专业、有效、灵活的服务”为原则管理部门。
Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
确保严格的房卡管理制度。
Ensures the strict control of room keys.
与客房部密切合作，确保为住店及预抵贵宾所安排的清洁工作顺利进行。
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
协调所有维修和保养工作并上报维修单。
Coordinates all Repair and Maintenance and reports maintenance job orders.
了解目前房价结构及促销价格。
Understands rate structure and promotional rates available.
协助确保凯悦温情及房务部经典20条的实行。
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
发扬“群策群力”的精神，确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other management personnel on a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
确保所有客人的信息的准确录入，并遵循清晰简洁的原则。
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练
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酒店业--国内高端酒店/5星级
100-499人
国有企业
深航酒店管理公司简介 深航酒店管理有限公司是深圳航空有限责任公司的下属投资企业，专门负责深航在酒店业务领域的发展。自2004 年成立以来，先后荣获“中国十大品牌酒店管理集团”、“中国饭店业优秀民族品牌”、“中国酒店业最具投资价值酒店管理公司”、“中国最具发展潜力酒店管理公司”等殊荣, 并自 2009 年连续五年跻身“中国饭店业最具规模饭店管理公司 30强”。 Shenzhenair Hotel ManagementCo., Ltd., which is owned by Shenzhen Airlines, specializes in the developmentof hotel business. Since its establishment in 2004,it has won lots of awardsincluding 'China Top Ten Brand Hotel Management companies',“Excellent National Brand of China Hotel Industry’，‘The Most Potential Hotel Management Company in China Hotel industry’，‘The Most Investable Hotel Management Company in China Hotel industry’，‘ the Top 30 of China's hotel industry's largest hotel managementcompanies’. 深航酒店管理公司集酒店项目规划、筹备顾问、委托管理、品牌加盟、管理咨询、专业培训等业务于一体，对合作项目予以全方位的呵护，以深航的优质品牌、航空的特色服务和卓越的管理团队向外输出管理。 Shenzhenair Hotel ManagementCo., Ltd. can provide the services of project planning, constructionconsultants, operational management, brand franchise, management consulting andprofessional training and etc. We supply different kinds of property managementwith outstanding brand of Shenzhen Airlines, aviation featured services and theexcellent management team. 深航连锁酒店依托深圳航空强大的客户资源、营销网络和服务品牌优势，竭力为业主创造“三高三低”（即：高品质、高收益、高回报、低投入、低成本、低消耗）的、可持续发展的酒店管理和服务模式，旗下成员酒店现已遍布深圳、北京、上海、武汉、沈阳、郑州、桂林、三亚、南昌、喀什、厦门等国内近 20 个经济热点城市及著名风景区。 SZAHotel Chains rely on strong customer resources, marketing network and brand reputationto create sustainable hotel management and service models with "3 highs, 3lows"(high quality, high revenue, high return, low investment, low cost,low consumption), The SZA hotels have spread over the cities of Shenzhen,Beijing, Shanghai, Wuhan, Shenyang, Zhengzhou, Guilin, Sanya, Nanchang,Kashi,Xiamen ，Lijiang and some famous scenic spots.
