确保宾客服务员能随时提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Attends and contributes to all meetings as required.
按要求出席所有的会议并对会议作出贡献。
Ensures all associates provide courteous and professional service at all times.
确保所有员工始终能提供礼貌并专业的服务。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
以礼貌、高效的方式处理客人及员工的要求,当遇到问题或投诉时,如果不能马上找到解决办法,则进行汇报。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
了解关于员工及行业关系的法律、法规, 理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
积极参与员工福利、安全、发展及健康的活动,并给予建议、咨询及真实、恰当的反馈。
Ensures high standards of personal presentation & grooming.
确保高标准的个人形象和仪容仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.
在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队和国际凯悦。
Schedules and ensures associates attend all Core training and related skills training.
确保所有员工按时出席所有的核心培训和有关的技能培训。
Has a sound updated knowledge of the local environment such as restaurants and shopping areas within the city.
对当地环境具有扎实及最新的了解,如城市的餐厅、购物区。
Assists in maintaining a high level of safety and security for guests and hotel property.
协助保证酒店客人和财产的安全。
Fully conversant with all activities within the Hotel, Food and Beverage functions, restaurants, meeting rooms, and emergency telephone numbers and facilities.
要了解酒店的活动,餐饮服务,餐厅,紧急电话号码以及相应设施。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。
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长春凯悦酒店成为凯悦品牌在吉林省的首间城市酒店;也是近二十年来全新进驻长春市中心区域的国际品牌商务酒店。长春凯悦酒店位于长春市繁华中心、人民大街与解放大路交汇处的宏汇国际广场。该座摩天大楼由屡获奖项的美国著名建筑公司Goettsch Partners设计,是集酒店、商务、美食和娱乐等于一体的多功能新型社区。长春凯悦酒店地理位置优越,不仅毗邻政府部门及银行,更可便捷前往长春电影制片厂旧址博物馆、长春世界雕塑公园、伪满洲皇宫博物馆、净月潭国家森林公园、南湖公园等著名景点。酒店距离长春龙嘉国际机场需50分钟车程,距长春火车站和长春火车西站仅需20和30分钟。面试接待时间:每周一至周五,上午9:00 – 下午16:00 地址:长春市朝阳区人民大街3233号长春凯悦酒店B2层。(乘坐地铁一、二号线、6路、306路、66路、312路、17路、13路、9路等在人民大街/解放大路下车即是。) 电话:0431-81161168、0431-81161167 请携带身份证及1张二寸彩色照片前来面试