招聘预订部文员_长春凯悦酒店招聘信息-最佳东方

Is responsible for maximisation of room sales and revenue for the Hotel and Company.
负责为酒店和公司创造最大限度的卖房收入。

Takes reservations and operates systems in accordance with minimum company standards.
根据公司操作标准接受预定和操作相应系统。
Fully conversant in the use of Spirit and Hotel’s property management system, Reserve 2.
完全熟悉使用酒店的管理系统。
Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the Hotel and Company.
确保任何时候都要具有销售态度，能够在酒店和公司意识到销售机会。
Knowledgeable with Hyatt hotels products in order to effectively promote them to guests.
明确了解酒店产品有效的对客人进行促销。
Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries.
通过预订销售技巧培训，在预定中灵活应用，将所有的询问电话转换成预订。
Accepts and confirms customers’ requests for accommodation at Hyatt Hotels & Resorts, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number
接收确认客人在酒店的预订，重复所有详细的预订信息并确保所有输入系统的资料准确，并提供客人预订确认号。
Processes/ amends/ cancels all reservations requested by phone, mail or fax directly in Spirit system, promptly and accurately to established standards.
快速准确地在系统中帮助客人处理通过电话，邮件或传真的预订，更改或取消。
Ensures all waitlisted business is recorded appropriately.
对等候名单中的客户信息进行适当的记录。
Knowledgeable on all Hyatt Gold Passport and airline frequent partner programmes, assisting with enquiries at all times.
明确了解Hyatt金护照和航空里程计划合作伙伴的各项取消计划以便客人随时咨询。
Adheres to all company credit policies to ensure all revenue expected will be received.
遵循所有公司的信贷政策，确保收到所有预期收入。
Adheres to pre-set availability and rate controls.
注意房间和价格的控制。
Ensures all correspondences, faxes and electronic mail to be promptly replied within 24 hours.
确保所有的互通信件、传真、电子邮件在24小时内被快速地回复。
Maintains all files, records and documents in an orderly manner.
保持所有的档案、记录、文件有条理。
Co-ordinates closely with Sales personnel to enter all data for Groups/ Convention bookings.
与销售人员密切配合，确保所有的团队及会议预订信息输入电脑。
Ensures all Group/ Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory.
确保所有团队/会议名单被快速准确地输入系统，将所有不在使用的房间重新释放到预订系统中销售。
Alerts Team Leader-Reservations and Revenue Manager on any oversell period due to heavy Group movements.
在超负荷卖房时期，提醒预订部领班及收益预算经理大团队的变动。
Informs Revenue Manager if corporate rates are not properly loaded.
如果合同价格没有适当的上传及时报告收益管理经理。
Checks daily arrivals to ensure all reservations entries are complete and accurate.
检查每日的预定，确保所有的预定被完全并准确的输入。
To familiarise the people who are the regular callers and create a good relationship with them.
与经常打来电话的客人建立良好的关系。
Assists in tracking guests’ feedback from regular callers.
记录经常入住客人的反馈意见。
To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.
恰当的处理电话咨询，并总是表现出专业性和礼貌。
To carry out any other assignment as determined by the Team Leader-Reservations.
执行预订领班交予的其他合理工作安排。

长春凯悦酒店成为凯悦品牌在吉林省的首间城市酒店；也是近二十年来全新进驻长春市中心区域的国际品牌商务酒店。长春凯悦酒店位于长春市繁华中心、人民大街与解放大路交汇处的宏汇国际广场。该座摩天大楼由屡获奖项的美国著名建筑公司Goettsch Partners设计，是集酒店、商务、美食和娱乐等于一体的多功能新型社区。长春凯悦酒店地理位置优越，不仅毗邻政府部门及银行，更可便捷前往长春电影制片厂旧址博物馆、长春世界雕塑公园、伪满洲皇宫博物馆、净月潭国家森林公园、南湖公园等著名景点。酒店距离长春龙嘉国际机场需50分钟车程，距长春火车站和长春火车西站仅需20和30分钟。面试接待时间：每周一至周五，上午9:00 – 下午16:00 地址：长春市朝阳区人民大街3233号长春凯悦酒店B2层。（乘坐地铁一、二号线、6路、306路、66路、312路、17路、13路、9路等在人民大街/解放大路下车即是。）电话：0431-81161168、0431-81161167 请携带身份证及1张二寸彩色照片前来面试