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岗位职责:
1、为顾客提供品质服务的和宾客沟通,确保给顾客及时的答复;
2、回访客人,确保客人对酒店服务满意;
3、负责处理宾客的问题和投诉;
4、向其它班次协调交班记录上需要沟通的事项。
岗位要求:
1、至少三年以上相关工作经验,熟悉前厅专业技能及知识;
2、良好的英语表达能力;
3、善于解决问题,抗压能力强 ;
4、良好的管理能力和沟通能力。
Celebrated AddressRisinghigh above the prestigious financial district in one of China’s most burgeoning cities, The St. Regis Shenzhen is a refined landmark with spectacular views setin the business center. Experience a rarified atmosphere and gracious service.精心选址深圳瑞吉酒店位于中国最蓬勃发展的城市之一 - 深圳,这座精美的地标性建筑矗立于著名的金融区内,可俯瞰城市的壮观美景。欢迎您前来体验这里的优雅氛围和亲切服务。Extraordinary OptionsWhether savoring a wealth of sumptuous dining choices in our five restaurants and lounges, indulging in a blissful spa treatment, stimulating mind and body inthe health club, whatever your choice, expect uncompromising pampering andelegant style.非凡选择无论您是在我们的 5 家餐厅和酒吧享用丰盛可口的美食佳酿,还是体验一次放松舒缓的水疗护理,或是在健身俱乐部彻底焕发身心活力,都将获得无与伦比的舒适享受和优雅氛围。Captivating ViewsThe 290 guest rooms and suites offer residential - style sanctuary in a discerningand contemporary setting, with lavish appointments and magnificent city views. Whatever the request, St. Regis Butler Service is available any time, day ornight.迷人美景酒店的 290 间客房及套房装潢奢华,不仅拥有舒适时尚的幽居环境,还可饱览壮丽迷人的城市美景。无论您有何需求,瑞吉管家都将随时为您送上贴心服务,让您心满意足!Growing with Marriott International, Realize New Heights with The St. Regis Shenzhen!与万豪国际共成长,同深圳瑞吉成就新高度!