招聘Butler Service Desk Supervisor 专职管家服务中心主管

Job Summary:

To assist the Butler Service Desk Manager in the operation of the Butler Service Desk department, responsible for telephone and Personal Guest Service and coordinating guest requests during the shift， he/she will take full responsibility of the E-Butler Service, ensure that all the requests through Butler emails are being informed to floor butler and its completion.

岗位概述：

协助专职管家服务中心经理管理部门，负责当班的员工正确提供电话服务及宾客服务并在当班时为客人提供优质服务。他/她将负责所值班次中的E-管家服务，监控所有通过专职管家邮箱的服务要求，并及时地通知到楼层管家确保提供高效的服务。

Job Knowledge / Skill:

1. Good knowledge and very familiar with Butler Service Desk operation

2. Good knowledge of concerned Butler Service Desk equipment

3. Good knowledge of console operation

4. Good English language skill

5. Good supervisory skill

6. Good communication skill

7. Be good at organize and problem solving

8. Good finance knowledge

专业知识技能

1. 掌握专职管家服务中心工作知识并且十分熟悉专职管家服务中心日常运行

2. 熟练掌握专职管家服务中心设备知识

3. 熟练操作话务台，掌握各种功能

4. 良好的英语能力

5. 良好的管理技能

6. 良好的沟通技巧

7. 良好的组织以及解决问题的能力

8. 良好的财务知识

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