Responsibilities:
工作职责:
1.Assist Reservations Supervisor as a liaise role in between hotel revenue management team and HRCC ResMax team. Ensure proper procedures are followed and any opportunities of revenue maximization are not missed.
协助预订部主管承担起酒店收益管理团队与希尔顿预订及客户关怀中心的日常联络工作。确保遵守必要程序和不遗漏任何可将收益最大化的机会。
2.Responsible for group reservations and maintain a responsive way relating to any queries from internal and external customers.
负责团队预订并对内部和外部顾客提出的任何询问予以快速解决。
3.Maintain the accuracy of rates uploaded to a 3rd party websites. Ensure a proper and smooth communication in between the hotel and 3rd party vendor such as Ctrip.
保证上传至第三方网站的价格准确无误,确保同例如携程等第三方之间的沟通顺畅。
Basic knowledge of hotel facilities and services
对酒店设施和服务有基础了解
1.Conversant in English
具有一定的英语会话能力
2.Fluent in both Mandarin & Cantonese
普通话和粤语流利
3.Organized & knows filing methods
有组织性&擅长文件分类
4.A pleasant manner over the telephone
良好的电话礼仪
5.Good initiative and patient in dealing with clients
接待客户有主动性且耐心
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