To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中,始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求,并可以给出适当的建议。
By completing checklist in product knowledge.
能够达到产品知识的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴,以便向客人推荐。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
By completing checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
您的梦想够奢华吗?杭州和达希尔顿逸林酒店位于杭州钱塘区CBD,是该区首家希尔顿旗下品牌酒店,同时也是首家国际五星级标准酒店,酒店直接接驳地铁,交通十分便利。酒店共有308间配套齐全的舒适客房;并配备了总面积1,883平方米的宴会会议场地。酒店共设有三个餐厅、大堂吧、美食屋,以及游泳池、设备齐全的健身中心与休闲设施。我们诚挚欢迎您加入我们的团队,成为我们的“企业公民”,分享我们的待客哲学以及我们极富格调的工作环境。DoubleTree by Hilton Hangzhou East located in the CBD of Hangzhou Economic & Technological Development Zone,is the first Hilton worldwide branded hotel and the first international 5 star hotel in this Area; directly link Metro with easy access to the business heartland and west lake scenery.Hotel provides 308 well-appointed guestrooms fully equipped with all modern amenities, total 1,883 sqm MICE spaces.as well as indoor swimming pool, health club and recreation facilities; also contains 3 restaurants, lobby lounge and deli.Come and join us and stay for the corporate citizenship, the sophisticated way of service, and the stylish environment we set.酒店位置- 步行3分钟便可到金沙湖地铁站,距离杭州萧山机场仅20分钟车程。- 距离杭州市中心武林广场仅40分钟车程。- 距离西湖景区仅45分钟车程。Hotel Location- 3-minute walk to Jin Sha subway station and 20-minute drive to Hangzhou Xiaoshan International Airport.- 40-minute drive to Wu Lin Square.- 45-minute drive to West Lake Scenery.温馨提示:公开招聘面试时间:每周一至周五10:00-16:00交通路线参考:1. 地铁1号线:金沙湖站B出口2. 公交:B1/B1区间1/B1区间2 (下沙文化中心站,朝市民中心方向走10分钟) 782路(新业北路站) 328路/363路/365路/373路/376路/399路(下沙行政中心东)联系人:人力资源部电话:(0571) 89898888-5307