RESPONSIBILITIES职责:
Brand and QA Related Training Programs
Core Foundation Programs
Operational/Functional Programs
Supervisory Development Programs
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Fire, Life and Safety Training
Effective Communication Training
Service Culture Training
Team member retraining
Team Building
Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
Ensures and maintaining all training assets including training materials, books, videos, journals, audio visual materials, equipment and gifts are properly recorded.
Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Assists Department Trainers in preparing and conducting departmental training and assess accordingly.
Use Hilton benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: SALT, TMES, achievement of budget, People Audit, etc
Prepares and produces monthly training reports as required.
Coaches, counsels and disciplines team members, providing constructive feedback to enhance performance
Regularly communicates with team members and maintains good relations
Assists and maintaining employee recognition programmes.
Assists employee relations activities as needed assigned.
Updates and maintain the notice board to ensure all the information are up-to-date.
Conduct grooming and hotel product knowledge test frequently and ensure all team members are meeting the requirements.
Complies with hotel’s Policies & Procedures.
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您的梦想够奢华吗?杭州和达希尔顿逸林酒店位于杭州钱塘区CBD,是该区首家希尔顿旗下品牌酒店,同时也是首家国际五星级标准酒店,酒店直接接驳地铁,交通十分便利。酒店共有308间配套齐全的舒适客房;并配备了总面积1,883平方米的宴会会议场地。酒店共设有三个餐厅、大堂吧、美食屋,以及游泳池、设备齐全的健身中心与休闲设施。我们诚挚欢迎您加入我们的团队,成为我们的“企业公民”,分享我们的待客哲学以及我们极富格调的工作环境。DoubleTree by Hilton Hangzhou East located in the CBD of Hangzhou Economic & Technological Development Zone,is the first Hilton worldwide branded hotel and the first international 5 star hotel in this Area; directly link Metro with easy access to the business heartland and west lake scenery.Hotel provides 308 well-appointed guestrooms fully equipped with all modern amenities, total 1,883 sqm MICE spaces.as well as indoor swimming pool, health club and recreation facilities; also contains 3 restaurants, lobby lounge and deli.Come and join us and stay for the corporate citizenship, the sophisticated way of service, and the stylish environment we set.酒店位置- 步行3分钟便可到金沙湖地铁站,距离杭州萧山机场仅20分钟车程。- 距离杭州市中心武林广场仅40分钟车程。- 距离西湖景区仅45分钟车程。Hotel Location- 3-minute walk to Jin Sha subway station and 20-minute drive to Hangzhou Xiaoshan International Airport.- 40-minute drive to Wu Lin Square.- 45-minute drive to West Lake Scenery.温馨提示:公开招聘面试时间:每周一至周五10:00-16:00交通路线参考:1. 地铁1号线:金沙湖站B出口2. 公交:B1/B1区间1/B1区间2 (下沙文化中心站,朝市民中心方向走10分钟) 782路(新业北路站) 328路/363路/365路/373路/376路/399路(下沙行政中心东)联系人:人力资源部电话:(0571) 89898888-5307