• 带薪年假
• 技能培训
• 岗位晋升
• 年终奖金
• 包吃包住
• 团队出游
• HU网络大学
• 成员旅行项目
• 五险一金
• 节日礼物

Preparing floor for Service
服务准备工作
To ensure standards for service delivery are being attained and that the outlet is ready for service
确保各项工作达到服务标准要求
Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for lunch and dinner.  This also includes checking the cashier desk set-up & communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流餐厅预定的详细情况。
 
Supervising Customer Service
对客服务
To plan, prepare & prioritize task for the staff while creating an environment where everyone in the department works together as a team in “creating that special experience”.
筹划，督导员工进行团队协作为客人提供一种特殊的经历。
Greet guests with a smile offer assistance with coats, bags etc., and introduce yourself.
微笑迎接客人，协助客人存放外套及背包并作自我介绍 。
All guests are escorted to a table, asked if they would prefer window or non-window.
所有客人都需被引至桌旁，并询问就座靠窗区或非靠窗区.
All guests must be offered a drink within the first two minutes of being seated and quickly followed up with a food menu.
在客人就座两分钟内提供饮料，并随后提供食品菜单。
Any single diners should be offered a paper to read.
为所有独自用餐的客人提供报纸。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Accommodate any guest request, if not possible then offer appropriate alternatives.
满足客人要求，如果不能够满足，提供客人另外的选择。
Take personal responsibility for the service experience of all guests in your designated area.
在服务环节中各尽其职，为客人提供满意的服务。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager
满足客人的各项要求，如不能马上答复客人，请与经理联系。
When passing by guest tables, check if they require service.
经过餐桌时需要确认客人是否有任何需要。
Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
当客人进入或离开餐厅时,需要对他们报以亲切的微笑及问候.
Ensure service standards per TBS checklist are being achieved.
确保达到TBS检查表中涉及的各项标准。
You feel confident with TBS checklist on complaint handling.
以TBS 标准为基本准则处理客人投诉。
 
End of Service
服务尾声
To ensure that at the end of service the guest cycle is complete and all guests leave the restaurant satisfied
确保在服务结束时，客人满意的离开餐厅
Make sure all areas are cleaned and maintained in accordance with operating procedures.
严格执行服务程序，确保所有服务设施的清洁，完备。
Positively end the guests experience by checking satisfaction.
在客人用餐接近尾声的时候，询问客人对用餐是否满意。
All guests’ check must be presented promptly on request with a feedback form & brochure.
在客人结帐时，帐单要与客人满意程度调查及其他宣传单一起放在帐单夹中。 
Assist with guest coats and bags.
帮客人取回外套及背包。
Thank all guests and wish them a pleasant day.
感谢客人的光临并祝愉快。
Does any special assignment as assigned by the team leader.
任何其他餐厅领班指派的工作。

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