招聘宾客服务经理Guest Service Manager_杭州和达希尔顿逸林酒店招聘信息-最佳东方

工作职责：

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
观察客人,确保从客人进入酒店到离开酒店,始终保持对客人热切地关注使其对酒店的服务感到最大满意。
· Monitor guest relations personnel to ensure HHonors members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
观察客人,确保希尔顿荣誉客会成员受益, 传达客人和其他重要客人为其提供的特殊服务及活动。
· Inspects all VIP rooms prior to arrival.
在所有VIP客人抵达前检查所有VIP房。
· Greet VIP guests personally.
亲自向VIP客人问好。
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
与其它部门保持联系,确保与外界合约卓越完成服务任务。
· Oversee maintenance of efficient repeat guest history system.
高效维护回头客人的历史记录。
· Promote Inter-Hotel sales and in-house facilities.
促进提高酒店销售和设施效率。
· Perform such functions as to include but not be limited to:
执行以下几项内容但不被限制：
o     HHonors members and regular guest welcome letters.
希尔顿荣誉客会成员和常客欢迎信。
o     Solicitation of HHonors applications.
贵宾申请表。
o     Attending to special requests by guests.
注重客人的特殊要求。

· Handle guest complaints and refer them, follows up on corrective action.
审察并处理客人投诉并跟踪处理。
· Compile, analyze and control guest relations’ costs.
做好统计汇总表。
· Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.
安排并出席贵宾和VIP客人的鸡尾酒会并努力提高服务质量。
· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
重审所有抵达客人和VIP客人的抵达清单并检查房间的分配,设施和特别要求。
· Prepare requisitions for amenities on a timely basis.
准备欢迎赠品。
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
对所有员工的外表,纪律和工作效率进行评估并在必要时立即要求其更正。
· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations.
为了进一步地沟通和操作地顺畅性组织并安排员工会议。
· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
根据实际情况安排员工工作表,假期与休假。

您的梦想够奢华吗？杭州和达希尔顿逸林酒店位于杭州钱塘区CBD，是该区首家希尔顿旗下品牌酒店，同时也是首家国际五星级标准酒店，酒店直接接驳地铁，交通十分便利。酒店共有308间配套齐全的舒适客房；并配备了总面积1,883平方米的宴会会议场地。酒店共设有三个餐厅、大堂吧、美食屋，以及游泳池、设备齐全的健身中心与休闲设施。我们诚挚欢迎您加入我们的团队，成为我们的“企业公民”，分享我们的待客哲学以及我们极富格调的工作环境。DoubleTree by Hilton Hangzhou East located in the CBD of Hangzhou Economic & Technological Development Zone,is the first Hilton worldwide branded hotel and the first international 5 star hotel in this Area; directly link Metro with easy access to the business heartland and west lake scenery.Hotel provides 308 well-appointed guestrooms fully equipped with all modern amenities, total 1,883 sqm MICE spaces.as well as indoor swimming pool, health club and recreation facilities; also contains 3 restaurants, lobby lounge and deli.Come and join us and stay for the corporate citizenship, the sophisticated way of service, and the stylish environment we set.酒店位置- 步行3分钟便可到金沙湖地铁站，距离杭州萧山机场仅20分钟车程。- 距离杭州市中心武林广场仅40分钟车程。- 距离西湖景区仅45分钟车程。Hotel Location- 3-minute walk to Jin Sha subway station and 20-minute drive to Hangzhou Xiaoshan International Airport.- 40-minute drive to Wu Lin Square.- 45-minute drive to West Lake Scenery.温馨提示：公开招聘面试时间：每周一至周五10：00-16：00交通路线参考：1. 地铁1号线：金沙湖站B出口2. 公交：B1/B1区间1/B1区间2 （下沙文化中心站，朝市民中心方向走10分钟） 782路（新业北路站） 328路/363路/365路/373路/376路/399路（下沙行政中心东）联系人：人力资源部电话：(0571) 89898888-5307