招聘客房部文员 HSKP Coordinator_杭州和达希尔顿逸林酒店招聘信息-最佳东方

RESPONSIBILITIES:

工作职责:

· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction

确保接收与跟进有关本部门的一切信息，以便维持设立的标准和获得客人的满意。

· Receives, records, and distributes various reports

接收、记录及分发报告。

· Receives, records, and transmits guest requests accurately

准确地接收、记录及传达客人的要求。

· Responsible for entering accurate room status into computer daily and investigate discrepancies

负责将正确的房态输入电脑并分析房态差异。

· Maintains and update administrative data

保存和更新行政资料。

· Maintains working area and equipment in a proper state of cleanliness and repair

对工作区域进行维护，并保证设备处于清洁及维护的良好状况。

· Report guest complaints to Executive Housekeeper or delegate immediately

如有投诉，须立即上报行政管家或其授权代表。

· Issues, receives, records and controls all Housekeeping phones.

发放，收回，登记和控制所有管家部手机。

· To keep record of keys and floor master keys issued to other departments and floors.

记录分发到各个楼层和其它部门的万能钥匙。

· Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.

处理，登记和跟踪借出物品，每月盘点一次出借物品，手机。

· Record status of daily attendance for all Housekeeping team members.

记录所有管家部员工出勤的情况。

· To file documents according to established system.

按照既定系统将各种文件存档。

· To handle complementary orders, cancellations or room changes.

处理临时订房、预订取消、换房等。

· To keep the concerned Floor Supervisors informed regarding group arrival, group departures and preset up for VIP arrivals.

随时告知楼层主管关于团队的到达、离店、VIP客人抵达等相关的信息等。

· To handle lost and found.

处理失物招领。

· Housekeeping store room arrangement.

客房部库房管理。

· Mini-Bar control.

酒水控制。

· Keep good communication with other departments.

同其他部门协调工作。

· Ensure all reporting and servicing deadlines are met on a timely basis.

保证所有报告和服务都按时完成。

· Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

· Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards

按照酒店健康、安全、和卫生政策执行职责，并坚持监督员工个人形象及卫生符合标准。

· Attends meetings and training sessions as required

根据要求参加会议和培训课程。

· Adhere to the hotel’s security and emergency policies and procedures.

坚持酒店安全制度、紧急情况处理规定和程序。

· Is multi-skilled as a Room Attendant as well as other areas of Housekeeping

具备与客房服务员和客房的其它区域的职员一样较强的工作技能。

· Adheres to Housekeeping standards and procedures and enforces same

坚持与客房部的标准和程序保持一致。

· Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务

您的梦想够奢华吗？杭州和达希尔顿逸林酒店位于杭州钱塘区CBD，是该区首家希尔顿旗下品牌酒店，同时也是首家国际五星级标准酒店，酒店直接接驳地铁，交通十分便利。酒店共有308间配套齐全的舒适客房；并配备了总面积1,883平方米的宴会会议场地。酒店共设有三个餐厅、大堂吧、美食屋，以及游泳池、设备齐全的健身中心与休闲设施。我们诚挚欢迎您加入我们的团队，成为我们的“企业公民”，分享我们的待客哲学以及我们极富格调的工作环境。DoubleTree by Hilton Hangzhou East located in the CBD of Hangzhou Economic & Technological Development Zone,is the first Hilton worldwide branded hotel and the first international 5 star hotel in this Area; directly link Metro with easy access to the business heartland and west lake scenery.Hotel provides 308 well-appointed guestrooms fully equipped with all modern amenities, total 1,883 sqm MICE spaces.as well as indoor swimming pool, health club and recreation facilities; also contains 3 restaurants, lobby lounge and deli.Come and join us and stay for the corporate citizenship, the sophisticated way of service, and the stylish environment we set.酒店位置- 步行3分钟便可到金沙湖地铁站，距离杭州萧山机场仅20分钟车程。- 距离杭州市中心武林广场仅40分钟车程。- 距离西湖景区仅45分钟车程。Hotel Location- 3-minute walk to Jin Sha subway station and 20-minute drive to Hangzhou Xiaoshan International Airport.- 40-minute drive to Wu Lin Square.- 45-minute drive to West Lake Scenery.温馨提示：公开招聘面试时间：每周一至周五10：00-16：00交通路线参考：1. 地铁1号线：金沙湖站B出口2. 公交：B1/B1区间1/B1区间2 （下沙文化中心站，朝市民中心方向走10分钟） 782路（新业北路站） 328路/363路/365路/373路/376路/399路（下沙行政中心东）联系人：人力资源部电话：(0571) 89898888-5307