• 带薪年假
• 岗位晋升
• 包吃包住
• 年底双薪
• 人性化管理
• 技能培训
• 帅哥多
• 美女多
• 领导好
• 五险一金

JOB SUMMARY  岗位描述 
The Chef Concierge for the DMH property is responsible for creating a  welcoming and memorable guest experience, by providing a level of service  unmatched and manages the hiring, training and empowering of employees who  provide dynamic professionalism.  This  position oversees and ensures the full application of performance of VIP  concierge, as well as the daily  operations of the VIP registration areas.  All duties are to be performed in  accordance with departmental and DMH property policies, practices and  procedures.  
酒店礼宾司主要负责为客人创造热情、难以忘怀的体验；雇佣、培训和管理部门员工，使其能够拥有活力的专业素质，为客人提供无可比拟的服务。礼宾司监督和确保VIP的各项需求得以充分解决，以及VIP入住办理的运作。所欲职责需与酒店、部门各项政策、惯例和程序相一致，同时其职责也需符合酒店的工作运行结构和远景目标。       
JOB  RESPONSIBILITIES  工作职责   
 1. Engaging  leadership that inspires and empowers Concierge staff.
 具备优秀的管理能力，鼓励和管理礼宾部员工。  
2. Highly  visible, present and approachable for guests and staff members in order to  provide a role model and inspire customer service leadership thus creating an  example to which others aspire to.   
高度关注并主动问候客人和员工，以给员工树立榜样。  
3.Provides  strategic direction for the department and proactively conveys guidelines for  staff that shapes the unparalleled standards expected.  
为部门提供策略性的指导方向，积极地向员工传达部门指导方针，使部门员工在各方面达到一个无与伦比的标准。  
4.Make  certain that areas of accountability are executed in uncompromised levels.  Proper utilization of resources is a must.  
确保部门的各项职责得以执行，并达到高水平标准；使人力资源得到合理利用。  
5.Oversee  facility and equipment in the responsible areas to make sure they are in  complete working order.    
监督、确保酒店设施和生产设备在负责区域内有序进行及完成工作  6.Produce  and/or assists in the preparation of annual budgets and operation forecasts;  produces regular and special reports; maintains required records and files.   
生产和/或协助编制预算和操作预测;生产常规和特殊报告,做好记录并归档。
7.Ensures  all activities performed within the department are in accordance with the  company’s business objectives, and established safety and security standards.    
确保部门内的所有活动符合公司的经营宗旨并得以进行，并建立安全标准  
8.Drive  hotel transportation revenue and achieve goal.   
负责带领酒店达到租车营业额目标。
9.Hires,  trains, motivate, and provide on-going communication to staff to deliver  first-class service with unmatched elegance and professionalism while  promoting a culture of accountability.     
雇用、培训、激励员工并提供持续性的员工交流，使其能运用促进文化的、无与伦比的典雅和敬业精神为客人提供一流的服务。 
10.    Understand  the guest expectations in both quality and range of services.  
以高质量的服务达到客人的最大满意度。  
11.    Assists  with managing the delivery and measurement of guest service consistent with  the company’s core service standards and brand attributes.  
协助管理宾客服务，使其符合公司的核心服务标准和品牌属性。  
12.    Monitors  department expenditures and assists in the control of costs.  
管理部门开支，协助控制成本。  
13.    Provides  input into the research, development, evaluation, and implementation of new  products, services, technology, and processes to ensure DYTMGM’s competitive  position and in anticipation of changing customer needs within the dynamic  hospitality and gaming environment.  
加大力度研究，开发，评估并实施新的产品、服务、技术和程序，确保钓鱼台美高梅在酒店行业的竞争地位，同时预测客户不断变化的需求。  
14.Propose  staff changes in assigned areas, including the hiring, promotion, demotion,  and vacations, leaves of absence and release of staff.    
提出人员在指定区域的变动,包括招聘、晋升、降职,休假,缺席和离职。  
15.Communicates  with partnering departments and peers to achieve superior customer satisfaction  and efficient utilization of manpower and facilities.    
通过与部门合作以达到更好的客户满意度，有效利用人力资源和设备。  
16.Maintains  close work relationships with other departments and their leaders to promote  feedback, cross training and efficient operations.    
与其他部门及其领导保持密切的工作关系，以便促进反馈、交叉培训和有效的运营  
17.Positively  collaborates and communicates proactively with other departments regarding  VIPs, special requests, group needs, check outs and other guest needs that  might arise.  
与其他部门紧密合作，积极主动地沟通VIPs及其特殊需求，团队需要，离店和随时发现客人的需求。  
18.Creates  and maintains a refined yet welcoming guest experience that is efficient and  accurate which exceeds guests expressed and unexpressed needs.
创建并维护一个热情、高效和精确的入住体验， 以超出客人需求。 
19.Acts as  ambassadors for the hotel with professional demeanor and creativity which predicts  guest’s expectations and ensures their return business.  
作为酒店的大使，提供考虑周到、个性化的服务来达到并超越客人的期许，让他们快乐而知返。  
20. Ensures  that she is aware of all events in the hotel  
确保部门员工熟知酒店各项活动。  
21.Maintains  a record of guest feedback and takes remedial action to resolve problems  
记录客人的反馈意见并采取弥补措施以解决问题。  
22.Follows  up on ongoing guest dissatisfaction  
不断跟进客人的不满意之处。  
23.Is aware  of all happenings in the hotel which may affect the role of the DM. This  would include management decisions, new directives and rates, etc.  
关注酒店内与值班经理职责相关的工作，包括管理决策、工作指示等等。  
24.Communicate  all arrivals, preferences and needs to all appropriate departments daily.  
与相关部门沟通了解每日预抵客人、客人特殊喜好和需求。  
25.Communicate  both positive and negative feedback from guests to appropriate departments  (Guest Letter, Opinion Form)...   
与相关部门沟通客人给予的正反面反馈意见。（客信，意见反馈表） 
26.Main role  of warm welcome and Anticipation of guest needs to VVIP/VIP
热情欢迎客人，预见VVIP/VIP的需求。  
27.Own the  entire stay of VVIP.  
全程负责VVIP的入住。  
28.Establish  a positive relationship with repeat guests while maintaining a professional  and attentive manner.  
以专业而周到的服务与回头客建立良好的关系。  
29. Identify  the personalized amenity to VIPs 。  
确保向VIPs提供个性化的服务设施。  
30.Set  up/Refine Amenity Policy and Procedure in order to maximize the personalized  amenity and minimize the standardized amenity.  
设置和完善设施服务政策与程序以便最大限度的提供个性化的设施服务。  
31.Pre-arrival  call to booking makers of VVIP/VIP and key repeat guest   
在VVIP/VIP和重要回头客到店前，致电其预定员。  
32.In House  courtesy call to trace guest satisfaction.  
入住期间，给予客人问候电话以跟进客人满意度。  
33.Ensures  the VVIP, VIP, S/A & Repeat guest will get the amenities according to their  preference prior to arrival.   
在VVIP,VIP,S/A  和回头客抵店前，确保其房间设施符合客人特殊要求。  
34.Establish  Guest Recognition awareness programs for employees with a focus Guest  Preference and conviction that Guest relation is hotel-wide mission.  
要求员工建立顾客认知意识，关注客人特殊喜好，并确信宾客关系是酒店的使命。  
35. Create  and be familiar with hotel tour  
创建和熟知酒店观光路线。    
36.Assists  in completing the duties of the Lobby Concierge   
协助大堂礼宾员完成当日工作职责。  
37.Assists  the hotel in providing lateral service to departments in need.   
必要时为酒店其他部门提供帮助。  
38.Performing  ownership duties of public areas as assigned.   
在指定的公共区域内尽职尽责完成工作。  
39.All other  assignments as delegated by the guest services manager and front office   manager  
所有工作分配都要服从宾客服务经理和礼宾司的安排。 
   
JOB  QUALIFICATIONS  任职资格    
1.2 years  as Concierge Supervisor in a similar size hotel.  
应具备在相当规模酒店2年礼宾部经理的经验。  
2. College  or University;   
大专或大学；
3.Proficient  in the use of Microsoft Office; 
 精通微软办公软件；  
4.English  Fluent in both writing and speaking;  
流利的英语说、写能力；  
5.  Organized,  can multi-task, good problem solving skills and detail-oriented;
有组织，可以从事多项任务，注重细节有善于解决问题的技能；
6.Good  communication skills;  
好的沟通技巧；  

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