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【岗位职责】
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理前台工作,处理宾客有关投诉。
4、负责前台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立体质良好的宾客关系,努力增加客房销售。
【岗位要求】
1、专科以上学历,有同岗位工作经验2年以上。
2、有良好的团队领导精神及执行力。工作认真负责,作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康,品貌端正,气质高雅。
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
上海新桥绿地铂骊酒店The QUBE Hotel, Xinqiao 上海新桥绿地铂骊酒店是由世界500强企业之一——绿地集团投资建造,绿地国际酒店管理集团进行管理的酒店。位于拥有“上海之根”美誉的历史文化发祥地——松江区,毗邻主要对外交通枢纽及重要经济开发基地——闵行区。酒店距上海虹桥国际机场仅20分钟车程,与地铁一号及五号线莘庄站仅5公里之遥,靠近上海南站,周边更有家乐福、影院、酒吧等购物与休闲设施。The QUBE Hotel, Xinqiao Shanghai located in Songjiang District, is of a reputation of "Shanghai roots" for the historic cultural birthplace. The hotel is adjacent to Minhang District, and it just takes 20mins from the hotel to the Shanghai Hongqiao International Airport, and only 5 kilometers away from Xinzhuang station of metro line five and near Shanghai South Railway Station and near to the upscale shopping and entertainment center. 酒店拥有212间设计新颖、设施完善的客房,融汇中西美食精华的餐厅。酒店集客房、餐饮、娱乐、健身等多项服务设施为一体。酒店的大宴会厅可举办多达700人的会议,是各种形式的公司活动或私人宴会的理想选择。另设4间会议室,适合举办各类小型活动。酒店各项休闲健身设施一应俱全,客人可以选择在室内恒温游泳池中放松身心,或在颐尊水疗中心享受特色护理服务,亦可在Exert健身中心或跳操房内释放活力。细致周到的专业服务,物超所值的尊享体验,酒店满足商务与休闲客人的一切所需,是您的明智之选。 The hotel has 212 rooms with novel design, perfect facilities, and a combination of Chinese and western restaurant. The essence of the delicacy hotel sets rooms, catering, entertainment, fitness and other service facilities. The banquet hall holding up to 700 people in the party is the ideal choice of Corporate Events or private party. The other 4 meeting rooms are suitable for all kinds of small activities.The hotel leisure fitness facilities are available in all varieties. Guests can choose to relax in the indoor swimming pool, or enjoy special care in touch SPA, or release in Exert or gym room.The QUBE Hotel, Xinqiao Shanghai is the wise choice as for business and leisure guests due to the attentive professional service, exclusive experience, and it can meet all of your needs. 关于铂骊酒店 About The QUBE Hotels“精彩旅途,快意人生”。如果将一场旅途比划作圈,铂骊酒店正是这平凡曲线上最精彩缤纷的一处。铂骊酒店旨在以其娱乐休闲的多样性以及生活工作的兼容性为年轻商务人士注入旅途中的无穷乐趣和生机。从法兰克福到上海、徐州、南昌、荆州、铂骊酒店的足迹遍布于各大都市、机场、高铁及近郊。“Life is a wonderful journey” If travelling is regarded as drawing a cycle, The QUBE hotel could be the most splendid part. The QUBE hotel aims to provide diversity of recreation and work life balance environment for young business traveler where they can enjoy a fun and comfortable journey. From Frankfurt to Shanghai and Xuzhou to Nanchang, Jinzhou, The QUBE hotels can be found in big urban centers, by the airport, near the high-speed rail and in the suburbs. 酒店地址: 上海松江区新桥镇明兴路628号路线: 1.1号线外环路站出站换乘松莘线(不是松莘区间线)到新南路站,下车即到; 2.莘庄地铁站出站后换乘白马小区等区间车到新南路站,下车即到;咨询电话:021-23098888 转人力资源部