• 五险一金
• 具有竞争力的
• 免费6晚入住
• 生日祝福
• 免费食宿
• 带薪年假

DUTIES AND RESPONSIBILITIES
责任和义务
1. Takes charge of transmitting all outgoing telexes/cables for registered guests and executive offices/departments.
负责未登记过的客人和行政部门转接电话。
2. Computers the charges and prepares vouchers for all outgoing telexes/cables; prepares summary of telex/cable charges to be submitted to Night Auditor daily.
计算费用并准备所有打出电话的发票，准备电话费汇总以备每日夜审。
3. Maintains a complete and accurate record of telex/cable vouchers for all outgoing telexes/cable charges.
保存一份完整确切的打出酒店的电话发票记录。
4. received from the carrier every month for final approval of Front Office Manager or his assistant.
根据每月收到的电话账单认真与打出酒店电话记录核对并交由前厅部经理批准或协助。
5. Co-ordinates with the Mail and Information Clerks and Telephone Operators regarding incoming messages of guests.
与礼宾部员工和电话接线员进行至酒店客人信息的合作。
6. Maintains a complete file of the drafts and the duplicate copies of all incoming and outgoing messages.
保存一份完整的档案及两份所有发至酒店或发出酒店的信息的备份。
7. Ensures that the supply of telex paper and tape is adequate and that the ribbon is always clear.
确保足够的电话记录纸和便条纸并保持打印纸带清洁。
8. Operates the hotel switchboard according to the operating techniques required by the type of equipment.
根据操作所需设备的技巧操作酒店程控机。
9. Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
回答打进酒店的电话，将他们接到适当的分机上并在必要时记下信息。
10. Assists guests with outgoing calls and connects internal calls.
协助客人拨打外线电话，转接内部电话。
11. Receives and places long distance and overseas calls; computes and records charges, informs guests and forwards charges immediately to Front Office Cashier.
转接和处理国内长途和国际长途，计算并记录费用，通知客人费用将费用及时转交	至前厅出纳处。
12. Screens incoming calls for guests when requested.
需要时为客人提供来电显示服务。
13. Pages called party through paging system.
通过呼叫系统呼叫对方。
14. Updates room rack in Telephone Exchange.
通过电话更新房态。
15. Handles emergency communication for the Hotel.
处理酒店紧急通话。
16. Handles wake-up calls and requests for direct assistance from guests; gives general information to guests.
处理叫醒电话和有关直接为客人服务及提供客人相关信息的事件。
17. Handles hourly recap of messages in co-ordination with the Mail and Information Counter for more efficient service to guests.
和礼宾部一起处理每小时信息汇总来提供给客人更高效的服务。
18. Maintains cleanliness and order of work area.
保持工作区域的干净有序。
19. Maintains order in Telephone Exchange area and provides communication facilities in case of emergencies, during emergencies also handles all communication until instructed otherwise by superior except in cases of imminent personal danger.
维持接线房秩序并提供通讯设施以备紧急事件，除非涉及个人危险经上级领导批		准，否则在紧急时刻仍要坚守岗位。
20.Identify the products
了解认识产品
21. Organize the recording system for incoming telephone calls and leave message to concerned sales personnel.
记录打入的电话并记录留言给相关销售人员
22. Ensure updating and filing all relevant correspondence such as reservation, quotations, etc.
确保更新和存档相关的通信,比如预订和报价
23. Obtain competitor’s marketing information and report to manager.
获得竞争对手的市场信息并报告给经理
24. Keep clients advised of latest information regarding hotel’s development and programs.
记录客户对于酒店发展的建议和最新的信息
25. Keep himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.).
注意酒店尤其是主要部门的运作（前厅部、客房部、餐饮部、宴会厅等）
26. Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
密切关注涉及竞争的事宜（位置、常规价格、服务－偶然或经常需要的）
27. At all time promote a positive image of the hotel in all forms of contact.
在随时随地可有发生的联系中提高酒店的正面形象
28. Familiar with the operation and application of the hotel's computer / data processing system.
熟悉酒店电脑及数据系统的运作和应用程序
29. Take and processes reservation requests received by phone, letter, fax etc. sends confirmations.
接受通过电话,信件,传真等方式的预订并发回确认
30.Answer enquiry about hotel services and facilities; Answers questions on rates and room type available.
回答关于酒店服务和设施的询问；回答房价和房间类型的询问
31. Answer complaints regarding reservations and refers problems to reservation manager.
回答关于预订的投诉并把问题向预订经理汇报
32. Sort and classify reservations into several types such as VIP commercial firms, group and regular F.I.T. etc.
按顺序把预订分为几类，例如贵宾，商务公司，团队和散客等
33. Update correspondence based on subsequent notices, I.E. revisions, cancellations, follow up letter and deposit if any. Make sure that the correspondence against the details in the computer is correct.
在接到通知后修改确认，例如修改预订，取消预订，如需押金等书面确认。根据计算机内的详细信息确定确认书是否正确
34. Files fax, letters and general reservation correspondence.
将传真、信和预订信存档
35. Check arrival list and correspondence one day in advance to ensure all booking are correct.
提前一天检查到达名单和通信以确保所有的预订都正确
36. Prepare VIP list for the following day, crosschecks and hand to reservation manager
准备下一天贵宾名单，交叉检查并交给预订经理
37. Print out expected arrivals list into today arrivals and duplicates for the concerned departments.
打印预计到达表至今天的到达表，并复印分发到相关部门
38. Promote and maintain good public relations with travel agents, airlines companies and commercial organizations and solicits business for hotel.
促进并保持同旅行社，航空公司，商业组织的良好关系，为酒店增加效益

JOB SPECIFICATION
	职位条件
1. Preferably college graduate or equivalent in experience
中职/专科毕业以上或同等经验
2. At least 1 year’s experience
至少1年的工作经验，在酒店餐饮，前厅，客房等运营部门或文职类皆可
3.	Able to keep confidential information
能保守机密信息，积极乐观开朗，乐于助人

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