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A Guest Relations Assistant Manager with Hilton Hotels and Resorts supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand?s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it?s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist Guest Relations Manager with the daily operations of the department
Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
Manage special room assignments and suite occupancies
Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
Ensure all VIP room standards are met and amenities are in place before arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the ENGn point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
maintain inventory of Guest amenities
Demonstrate current knowledge of all hotel products and services
Offer a professional manner with an emphasis on hospitality and Guest service


What are we looking for?

Guest Relations Assistant Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in a managerial role within a Guest Relations department
A passion for delivering an exceptional level of Guest service
A degree or diploma in Hotel Management or equivalent


What benefits will I receive?

Your benefits will include a?competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guestrooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend?, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

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