• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 午餐补贴
• 员工生日礼物
• 年底双薪
• 包吃包住

【岗位职责】
·         Develop deep understanding andknowledge of key sectors targeted by hotel, and gain sectorial/accountexpertise when necessary to maximise guest satisfaction
·         具备酒店所需的专业知识及技能，满足客人所需，提高宾客满意度。
·         Prepare Weekly Events Forecastsand other supporting documents
·         准备每周宴会预测及其他需要的支持文件
·         Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction
·         确保对客服务的及时性，使得整个活动中宾客的满意程度达到最高
·         Ensure timely delivery ofMaster Invoice to customers and facilitate payment 
·         确保主发票及时交付给客户,并协助客户付款
·         Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled
·         与预定，销售部门及餐饮部门保持密切的沟通，确保整个会议活动顺利进行。
PEOPLE 员工团队
·         Team up with counterpart MICEFulfillment staff to deliver sector/customer specific services when appropriate
·         与相关的活动管理人员合作，在适当的时候为部门或客户提供具体的服务
·         Communicate to his/her superiorany issues encountered and other relevant information
·         对于遇到的问题及与工作相关的信息，随时与上级保持沟通
·         Attend and participate intraining sessions, daily briefings and other meetings as required
·         视需要积极参加培训、日常简报和其他会议
·         Where applicable, supervise,guide and train Events Coordinators in carrying out their responsibilities
·         在适当的情况下，监督、指导和培训宴会协调员履行职责
GUEST EXPERIENCE 宾客体验
·    In the pre-event planning process,consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
·     在活动前策划过程中，与会议策划人员协商确定最佳会议室配置、会议流程、菜单规划、餐饮协调、餐桌布置、会场布置方案等，提高会议效率
·    Meet with each meeting plannerdaily to debrief on daily events, review consumption, bill and any exceptionsto contracted billing and review estimates of final billing
·     随时与会议组织者沟通，汇报日常活动，审查消费账单和合同账单，并审查最终账单。
·    Plan and conduct pre-event meetingswith clients and catering staff to determine potential enhancements to theguest experience
·     协助并开展与客户举办活动前会议，发掘提升宾客体验的各种潜在机会
·    Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly
·     根据工作安排,作为协调人员提供即时协助,以便客户的需求得到快速满足,促进活动顺利进行
·    Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities
·     活动结束后的对客户进行电话回访，及时跟进客户的反馈意见，以获得活动总结从而发现更多的业务机会
RESPONSIBLE BUSINESS企业责任
·    Develop awareness andreputation of the hotel and the brand in the local community
·    提升酒店与品牌在本地的知名度。
·    Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment
·     制定安保措施，确保会议顺利进行，将各种干扰或问题发生的几率降到最低，就各种会议用品与服务等为客户提供指导与建议，尽量减少浪费、节约能源、降低对环境的影响
·    Perform other duties asassigned. 
·    完成其它分配的任务

【岗位要求】
·    Good communication andnegotiation skills
·    良好的沟通和谈判技巧
·    Ability to take initiative,meet deadlines and commitments, and complete tasks and projects as required
·     具有积极主动性，能有按时完成任务的能力
·    Strong organisational skillsrequired to maintain electronic and paper filing systems
·     维护电子和纸质文件归档系统所需的较强的组织技能
·    Maintain a high level ofknowledge pertaining to policy and procedure and communicates knowledgeeffectively to all personnel when applicable.
·     对政策和程序有高度的了解，并在适用的情况下有效地与所有员工沟通。
·    Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
·     为客户、技术人员、管理人员和团队成员提供清晰有效的口头和书面信息，并提供相应的报告
·    Excellent PC skills (includingMS Office)
良好的电脑操作技能(包括 MS Office )。

西安皇冠假日酒店是洲际酒店集团中一家国际化的奢华型酒店，酒店位于著有陕西“第一高楼”之称的陕西信息大厦，紧邻南二环，地处钟鼓楼商业圈、高新商业圈、小寨商业圈和曲江文化旅游圈的黄金交汇点。酒店拥有312间优雅的客房，及超群绝伦、气派万千的1,880平方米无柱式大宴会厅和11间经典雅致、别具一格的多功能会议室，3间极具特色的风味餐厅，2间酒吧和多种娱乐休闲设施，如室内恒温游泳池，桑拿室，健体中心，水疗中心等服务设施一应俱全。自2012年开业以来，我们500多名员工，每年为超过数以万计的客人创造美妙的入住时光。在西安皇冠假日酒店，我们专业耐心的服务人员专注细节，为客户提供“量身定制”的专属服务。这种关注细节，追求卓越的特质根植在我们的基因里，形成了我们制胜之道的企业文化。这正是来自世界各地的优秀人才选择投身西安皇冠假日酒店工作的原因。在西安皇冠假日酒店，我们的致胜之道至关重要；我们相信今天的全情投入造就通向美好未来的坦途。如果你是这样一位尽责的员工，你会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利，西安皇冠假日酒店拥有更人性开放的晋升体系，确保每一位员工都有明晰的职业规划。酒店定期进行薪资评审，同时着力挖掘个人潜能，提供多项技能培训，工作之余，还有丰富有趣的员工娱乐活动，在这个大家庭里，我们时刻鼓励员工提出意见、分享收获、“尽炫自我”。专业+专注+热情，我们就是这样将世界各地最具才华的员工聚集到一起，共同致力于打造出“客人挚爱的杰出酒店”。如果你正是这样的人才，需要这样的机会，请加入我们，共同成长。