• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 员工生日礼物

Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to DoubleTree Brand Standards.
礼貌专业的接听，转接所有来电，依照希尔顿逸林品牌标准及客人的不同需求协同相关部门为客人提供服务，让顾客在到达，停留，离开的整个过程中享受热情周到的服务。
1. Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.
快速高效的转接所有来电。
2. Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。
3. Ensure the Careline Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department.
将客人和其他部门的意见和建议及时反馈给关爱热线主管或经理。
4. Check all the equipment in Careline Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline center clean and tidy to ensure that all the staff may work in a comfortable environment.
时刻关注关爱热线各项设施设备的运转是否正常，如传呼系统，语音留言，FCS 系统等。保证关爱热线的清洁干净，为员工提供一个相对舒适的工作环境。
5. Reviews VIP arrival and ensures proper handling of VIPs and groups.
关注VIP预抵及团队客人.
6. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务。
7. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
积极地参加职业培训,保证工作能力
8. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
9. Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.
交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。
10. Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.
及时准确的为国内外宾客转接电话。
11. Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.
准确及时的为客人传递信息，确保顾客隐私。
12. Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests privacy at all times and adheres to Hilton Brand Standards for communication.
遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。
13. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知关爱热线经理或宾客关系经理。回访客人，确保客人对解决方法满意。
14. Maintains awareness of guest’s profile and specific preferences
维护客户资料和详细信息
15. Ensures that VIP guests are treated personally and recognized as an individual.
确保VIP客人的待遇。
16. Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.
将顾客信息录入酒店管理系统，确保团队成员能清晰的看懂。
17. Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
遵循希尔顿品牌标准。
18. Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.
了解酒店及希尔顿集团的基本概况。
19. Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
20. Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.
与餐饮部，客房部，工程部，IT等进行有效的联络。
21. Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.
对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。
22. Carries out administrative duties of the department where required, including typing, printing, binding, and filing.
如有需要，完成部门的行政任务，包括打字复印，装订等。
23. Has knowledge and understanding of basic computer application and their use, that can effectively demonstrated.
能熟练的掌握和运用电脑。
24. Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.
确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。
25. Keeps up to date and aware of competitor activities in order to be informed.
警惕商业竞争行为，并及时上报。
26. Correctly posts charges for telephone charges and the business center, as well as manage the hotels communication system to ensure that there is no loss of revenue.
准确收取电话和商务中心费用, 连同处理酒店沟通制度，确保酒店应得收入。
27. Must be fully familiar with emergency contingency plans/safety and responsibilities relating to specific positions.
熟悉火灾等突发情况的预警措施并严格按照酒店的相关规章制度予以执行。
28. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
29. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Founded in North America in 1987, Rhombus has extensive experience in Canada, Europe and Asia. 以北美洲为根基，隆堡集团成立于1987年，于加拿大、欧洲及亚洲拥有丰富的酒店管理经验。Rhombus'vision is “To be one of the premier hospitality services providers, operating properties in major International cities and key destinations within Asia and Europe. Our portfolio consists of quality products which exceed the expectations and needs of our 3 key stakeholders: Owners / Investors, Guests and Employees.”The Company's core business is hospitality and our commitment is to provide the highest level of service and quality to all guests who stay at any Rhombus hotels,irrespective of its location and the type of hotel.隆堡集团锐意将卓越的酒店服务带到世界各地，并以亚洲及欧洲各主要城市为发展重点。致力为三个关键的利益相关者：业主/投资者、宾客和员工提供超越及优质的产品及服务。公司的重心业务为酒店，以提供优质服务及体验予客人为服务承诺，务求令所有入住隆堡酒店的客人均有宾至如归的感觉。Now,Rhombus is the management company of 3 hotels: Hotel Panorama by Rhombus,  Hotel Bennington by Rhombus and Rhombus Park Aura Chengdu Hotel.目前，隆堡集团旗下管理有3家酒店：香港隆堡丽景酒店、香港隆堡柏宁顿酒店及榛悦·隆堡成都酒店。PERSONALIZED SERVICE AT THE CENTRE OF CHENGDULocated in the city centre of Chengdu, Rhombus Park Aura Chengdu Hotel is a 5-star all suite hip hotel within walking distance from the famous Chunxi shopping district, Chengdu IFS, TaiKooLi Complex and Chengdu Lan Kwai Fong. With the Metro Line 2 Station just steps away, guests can enjoy easy access to travelers, the Chengdu Shuangliu International Airport is only 30 minutes away by car.We set the standard for service excellence and we continuously strive to exceed your expectations. Our world-class “V-care” one stop service ensure your convenience at our utmost priority. Choose from our wide range of services to customize your stay withthe “Rhombus Touch” of luxury and class.榛悦·隆堡成都酒店是一所五星级全套房型格酒店，坐落于成都市中心，步行可达购物天堂春熙路步行街、旗舰购物地标IFS国际金融中心、远洋太古里以及成都兰桂坊。酒店紧邻地铁二号线，便捷的地铁系统可让您轻松到达城市热门之地。乘车至成都双流国际机场仅需要30分钟。我们为宾客提供非凡卓越的服务，不断努力超越您的期望。由享誉国际的「V-care」一站式服务，让宾客可以按照个人喜好轻松定制个性化的享受，尽情享受体验我们一应俱全的服务礼遇。We are value your growth within the family and will provide you opportunities for training and career development.酒店将为您提供各种培训与发展机会，帮助您实现在隆堡集团的职业发展规划!                   OUR STAFF LOVE WORKING AT RHOMBUS, YOU WILL TOO!Rhombus Park Aura Chengdu Hotel Recruitment榛悦●隆堡成都酒店招聘招聘时间：周一至周五 09：00---17：00招聘地点：成都市锦江区下东大街216号喜年广场B座 榛悦●隆堡成都酒店招聘邮箱：vickili@rhombuschengdu.com