岗位职责:
1.具有强烈的责任心,工作认真负责,保持良好形象和精神面貌,认真执行部门管理规定 ;
2.具有为客人全心全意的服务意识,仪表端庄,干净整洁,礼貌待人,努力奉行“宾客至上,服务第一”的服务原则,在服务中体现“热情、精细、高质量”的服务风格 ;
3.不断提高自身服务专业技能及饮品制作能力,熟悉项目的整体概况,能够把控好接待中心的客户服务工作,保持良好的精神面貌和工作热情;
4.服从上级的指令和工作安排,掌握必要的礼节礼貌用语、仪态和举止,熟悉岗位职责与要求,认真贯彻执行岗位职责,做好本职工作确保现场服务品质;
5. 时刻保持好吧台台面的整洁,在客户到来时必须立姿服务,爱护服务用具及本岗位设施;
6.保证现场品质,如:现场硬装物资摆放、现场温度灯光音乐是否适宜等,如有客户离场,须马上清理客户洽谈的桌面,随即将沙发归位摆放整齐,发现问题及时有效控制并上报;
7. 对于落座的客户要第一时间上前询问客户需要些什么饮料,并对其跟踪服务,如有需要须及时添加;
8. 负责易耗品使用登记工作,尽量控制数量,节省开支。
9. 按规定着装,以规范、整洁、干净、化淡妆等仪容上岗;
10.严格遵守部门各项规章制度,执行交接班制度,不得擅离职守,不做与岗位无关的事情。
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Founded in North America in 1987, Rhombus has extensive experience in Canada, Europe and Asia. 以北美洲为根基,隆堡集团成立于1987年,于加拿大、欧洲及亚洲拥有丰富的酒店管理经验。Rhombus'vision is “To be one of the premier hospitality services providers, operating properties in major International cities and key destinations within Asia and Europe. Our portfolio consists of quality products which exceed the expectations and needs of our 3 key stakeholders: Owners / Investors, Guests and Employees.”The Company's core business is hospitality and our commitment is to provide the highest level of service and quality to all guests who stay at any Rhombus hotels,irrespective of its location and the type of hotel.隆堡集团锐意将卓越的酒店服务带到世界各地,并以亚洲及欧洲各主要城市为发展重点。致力为三个关键的利益相关者:业主/投资者、宾客和员工提供超越及优质的产品及服务。公司的重心业务为酒店,以提供优质服务及体验予客人为服务承诺,务求令所有入住隆堡酒店的客人均有宾至如归的感觉。Now,Rhombus is the management company of 3 hotels: Hotel Panorama by Rhombus, Hotel Bennington by Rhombus and Rhombus Park Aura Chengdu Hotel.目前,隆堡集团旗下管理有3家酒店:香港隆堡丽景酒店、香港隆堡柏宁顿酒店及榛悦·隆堡成都酒店。PERSONALIZED SERVICE AT THE CENTRE OF CHENGDULocated in the city centre of Chengdu, Rhombus Park Aura Chengdu Hotel is a 5-star all suite hip hotel within walking distance from the famous Chunxi shopping district, Chengdu IFS, TaiKooLi Complex and Chengdu Lan Kwai Fong. With the Metro Line 2 Station just steps away, guests can enjoy easy access to travelers, the Chengdu Shuangliu International Airport is only 30 minutes away by car.We set the standard for service excellence and we continuously strive to exceed your expectations. Our world-class “V-care” one stop service ensure your convenience at our utmost priority. Choose from our wide range of services to customize your stay withthe “Rhombus Touch” of luxury and class.榛悦·隆堡成都酒店是一所五星级全套房型格酒店,坐落于成都市中心,步行可达购物天堂春熙路步行街、旗舰购物地标IFS国际金融中心、远洋太古里以及成都兰桂坊。酒店紧邻地铁二号线,便捷的地铁系统可让您轻松到达城市热门之地。乘车至成都双流国际机场仅需要30分钟。我们为宾客提供非凡卓越的服务,不断努力超越您的期望。由享誉国际的「V-care」一站式服务,让宾客可以按照个人喜好轻松定制个性化的享受,尽情享受体验我们一应俱全的服务礼遇。We are value your growth within the family and will provide you opportunities for training and career development.酒店将为您提供各种培训与发展机会,帮助您实现在隆堡集团的职业发展规划! OUR STAFF LOVE WORKING AT RHOMBUS, YOU WILL TOO!Rhombus Park Aura Chengdu Hotel Recruitment榛悦●隆堡成都酒店招聘招聘时间:周一至周五 09:00---17:00招聘地点:成都市锦江区下东大街216号喜年广场B座 榛悦●隆堡成都酒店招聘邮箱:vickili@rhombuschengdu.com