• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• CAN DO
• 包吃包住
• 人性化管理

1.      Direct and Co-ordinate overall activities of the Front Office.
监督指导前厅部的整体工作。      
2.      Be Responsible for the entire operation、staffing and equipment of the Front Office.
负责前厅的日常运行工作,员工配置及设备保养。
3.      Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
监督前厅管理层职员的日常工作,开展对话,帮助他们准备工作计划。
4.      Conform to and enforce policies and procedures & rules and regulations as laid down by Rhombus and the hotel in order to achieve the highest levels of uniformity and guest service.
按照隆堡国际的管理规定开展工作,做到规范服务一体化。
5.      Prepare weekly staffing schedules, monitor staff attendance and assist in planning work      schedules.
准备周工作计划,检查员工的出勤情况,帮助他们准备工作计划。
6.      Control and verify occupancy forecasts and keep Director of Rooms fully aware of availability situation in the Hotel, especially when approaching full house.
预计开房率,将用房情况汇报给房务部总监,尤其是客房率接近 100%时。
7.      Maintain a Hotel log book on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
准备一本工作日志,记下事故和客人投诉, 以便相关部门跟踪解决问题。
8.      Prepare various monthly reports as required by Manager of Rooms.
准备房务部经理安排的各种月报。
9.      Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
组织前厅的常规工作会议,回顾总结调整前厅部的工作情况,传达新的工作指示和安排。
10.      Prepare the annual capital and operating budgets for the Department in conjunction with the Room Division Manager and ensure departmental expenditure is kept within budget by presenting the P& L for the Department to the Director of Rooms on a monthly basis.
和房务部经理一起准备年度资金预算 ,将每个月的盈利及损失情况上报总经理 ,确保部门消耗控制在成本以内。
11.      Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel.
积极热情地解答客人的疑问,处理客人投诉,和客户建立良好的关系。
12.      Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
监督前厅的工作,就如何提高服务水平及质量,增加酒店盈利,降低成本等方面提出好的合理化建议。
13.      Plan and organize regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
组织安排前厅部的培训 ,就礼节礼貌 ,规范服务 ,仪容仪表及工作技巧等方面进行讲解加强对新员工的培训。
14.      Identify and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment with both Rhombus and the Hotel, and additionally provide the Hotel with a source for future management.
在员工中树立领导形象,培养员工对隆堡及酒店的感情, 为酒店发掘人才。
15.      Co-ordinate with Director of Sales to maximize revenue through efficient room and sales control.
和销售总监一起通过有效的销售策略提高酒店的客房率。
16.      Co-ordinate with Housekeeping Manager in scheduling room blockage for general maintenance.
和客房经理协调房间的整修维护工作。
17.      Ensure to Online Comments target according to our standard service to the guest.
按标准向客人提供服务，确保网上评论的目标
18.      Ensure team is fully aware of the product knowledge to up sell，and achieve the upsell target  
确保团队充分了解产品知识以提高销售，完成销售目标
19.      Perform other related duties and special projects as required by Director of Rooms both within and outside the Hotel.
完成总经理临时安排的其它任务。

Kindly forward your complete resume with expected salary to Hotel Head Office Ms Kit POON, quoting the reference number applied by e-mail to kitpoon@rhombus-group.com

Founded in North America in 1987, Rhombus has extensive experience in Canada, Europe and Asia. 以北美洲为根基，隆堡集团成立于1987年，于加拿大、欧洲及亚洲拥有丰富的酒店管理经验。Rhombus'vision is “To be one of the premier hospitality services providers, operating properties in major International cities and key destinations within Asia and Europe. Our portfolio consists of quality products which exceed the expectations and needs of our 3 key stakeholders: Owners / Investors, Guests and Employees.”The Company's core business is hospitality and our commitment is to provide the highest level of service and quality to all guests who stay at any Rhombus hotels,irrespective of its location and the type of hotel.隆堡集团锐意将卓越的酒店服务带到世界各地，并以亚洲及欧洲各主要城市为发展重点。致力为三个关键的利益相关者：业主/投资者、宾客和员工提供超越及优质的产品及服务。公司的重心业务为酒店，以提供优质服务及体验予客人为服务承诺，务求令所有入住隆堡酒店的客人均有宾至如归的感觉。Now,Rhombus is the management company of 3 hotels: Hotel Panorama by Rhombus,  Hotel Bennington by Rhombus and Rhombus Park Aura Chengdu Hotel.目前，隆堡集团旗下管理有3家酒店：香港隆堡丽景酒店、香港隆堡柏宁顿酒店及榛悦·隆堡成都酒店。PERSONALIZED SERVICE AT THE CENTRE OF CHENGDULocated in the city centre of Chengdu, Rhombus Park Aura Chengdu Hotel is a 5-star all suite hip hotel within walking distance from the famous Chunxi shopping district, Chengdu IFS, TaiKooLi Complex and Chengdu Lan Kwai Fong. With the Metro Line 2 Station just steps away, guests can enjoy easy access to travelers, the Chengdu Shuangliu International Airport is only 30 minutes away by car.We set the standard for service excellence and we continuously strive to exceed your expectations. Our world-class “V-care” one stop service ensure your convenience at our utmost priority. Choose from our wide range of services to customize your stay withthe “Rhombus Touch” of luxury and class.榛悦·隆堡成都酒店是一所五星级全套房型格酒店，坐落于成都市中心，步行可达购物天堂春熙路步行街、旗舰购物地标IFS国际金融中心、远洋太古里以及成都兰桂坊。酒店紧邻地铁二号线，便捷的地铁系统可让您轻松到达城市热门之地。乘车至成都双流国际机场仅需要30分钟。我们为宾客提供非凡卓越的服务，不断努力超越您的期望。由享誉国际的「V-care」一站式服务，让宾客可以按照个人喜好轻松定制个性化的享受，尽情享受体验我们一应俱全的服务礼遇。We are value your growth within the family and will provide you opportunities for training and career development.酒店将为您提供各种培训与发展机会，帮助您实现在隆堡集团的职业发展规划!                   OUR STAFF LOVE WORKING AT RHOMBUS, YOU WILL TOO!Rhombus Park Aura Chengdu Hotel Recruitment榛悦●隆堡成都酒店招聘招聘时间：周一至周五 09：00---17：00招聘地点：成都市锦江区下东大街216号喜年广场B座 榛悦●隆堡成都酒店招聘邮箱：vickili@rhombuschengdu.com