• 包吃包住
• 管理规范
• 技能培训
• 岗位晋升
• 节日礼物
• 带薪年假
• 年度旅游
• 社保

Job Description
 Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards
Ensure staff have their breaks, according to the number of hours worked
Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
Be fully competent in all reception and cashier duties
Cover all shifts if required
Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services,
Be present at the Reception/Front Desk whenever possible
Deal promptly and effectively with any complaints
Meet and greet VIP guests
Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
Liaise with Concierge to ensure swift baggage dispatch and collection
Follow up on late cancellations and no shows and charge when appropriate
Inform the receptionist/cashiers of new memo’s during the handover
Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
Deal with room moves, and ensure seamless communication of these with the relevant departments
Check potential room revenue for any discrepancies and do necessary corrections
Balance the screen (room types) for next day
Maintain amicable and co-operative working relations with all other departments
To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Assistant Front Office Manager
Ensure enough supplies of all stationary items are in storage
Attend any courses Management may deem beneficial
The Reception Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager
 
 
 

Royal International Hotel, a new special leading hotel is ideally located at the Liutang Road, Baoan district Shenzhen city, which have a beauty mountain-view. The hotel with good decoration is an ideal choice for your business travel, entertainment, recreation and holiday because there are Xixiang Shopping Street, Ganglong Town Mall, Baoan Park, Guangshen Express exit near the hotel. The hotel provides enough parking lot and have convenient transportation, which need only 15mins.to Shenzhen International Airport and 30mins to Huanggang Port and Shekou Pier. 御景国际酒店位于深圳市宝安区西乡75区流塘路繁华路段，是一家按照高星级标准投资兴建的豪华商务酒店，优越的地理位置及优美的山语环境，使之成为宝城独具特色的新兴酒店。酒店配套齐全，设施完善、环境优雅，是您商旅、娱乐、休闲、度假的理想场所。酒店周边环境设施优美，毗邻西乡商业街，港隆城购物广场、宝安公园、广深高速宝安出口等优越地理位置。酒店泊车空间充足，交通便利，距深圳宝安机场仅需15分钟车程，至皇岗口岸及蛇口码头约30分钟（地铁12号线流塘站A出口）。 酒店服务理念：用心极致、尊荣畅享。酒店经营理念：创民族品牌，做百年老店。酒店管理理念：包容务实，情理相融，快乐工作，以人为本。员工福利及职业发展：1.员工宿舍：员工宿舍与酒店相邻，宿舍全面覆盖WIFI网络、配置自助洗衣机、纯净水                   饮水机、空调、独立洗手间和阳台，24小时提供热水。2.员工餐厅：专业厨师打理，免费提供早中晚三餐自助餐。3.假      期：酒店员工每月享有4天假期，每年享有11天国家法定假期，工作满一年后                  享有5天带薪年假（每增加一年增加一天年假，10天封顶）。4.培      训：酒店设有影音培训中心，免费定期为员工进行酒店管理、服务行业相关                  知识的培训，如语言培训（英语/粤语）、岗位技能培训等。5.员工活动：每季度组织员工生日会，每年举办迎春联欢会 ，不定期举办拓展活动。6.职业发展：酒店注重人才培养，设立人才梯队培养机制，管理层80%内部晋升。 感谢您的关注并诚挚地邀请您加入御景国际酒店！应聘联系方式：0755-29922222转8001、8002行政人事部（郭经理）应聘面试时间：周一至周六09:00-17:00应聘面试地点：酒店副楼三楼办公区行政人事部办公室（到酒店后可咨询前台或保安人员）酒  店  地  址：深圳市宝安区西乡75区流塘路200号（地铁12号线流塘站A出口）