• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

岗位职责
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。
About the role
Check-in Guests
Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. 
Handle Guest Inquiries and Complaints
From providing additional linens to handling complaints about noise, hotel receptionists are responsible for accommodating guests during their shifts. They contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.
Answer Phones
Hotel receptionists take all incoming calls at a hotel. They handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.
Process Payments
When a guest's stay is over, hotel receptionists handle check-outs. At this time, they will issue payments such as additional room charges and process debit or credit cards to pay for room fees.

岗位要求
1.大专以上文化程度，懂得英语。
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.相貌端正，身体健康。

Skills and experience
Customer service – as the first in line to respond to guest complaints and special requests, you need to excel at dealing with people in a professional, calm manner. You must be a natural listener who understands the importance of verbal and non-verbal communications.
Administration – you need a level of comfort in computer, bookkeeping, phone, and other administrative skills.
Math skills – you need basic math skills in order to calculate guest charges, completing payment transactions etc.
Multitasking – you may often juggle many requests at a time and must be good at prioritising tasks without missing a beat.
Attention to detail – in order to maintain a functioning front desk, you must be highly organised and detail-oriented.
Conflict resolution - as we are a small team, we would prefer you have the ability to handle complaints within the guidelines and only pass on to your supervisor whenever necessary.
 

    上海绿瘦酒店是由绿瘦集团投资，按照国际标准精心打造的的集商务、会议、休闲、度假为一体的五星级酒店。 诚挚邀请，寻求职业发展的精英人士，加入绿瘦，与绿瘦人共同成长。     Invested by Lvshou Group, Shanghai Lvshou Hotel is designed and renovated as high profile standard with business application, conventions, recreations and vacation. Sincerely invite anyone who is interested in developing his/her career in lvshou Hotel, do join us and grow with us!     酒店位于具有悠久文化传承的七宝古镇上，是大虹桥经济区的中心地带,交通极其便利。酒店内装修豪华、设施齐全，是您高档接待、商务、休闲和度假的理想之选。酒店的餐饮部随时为来至四面八方的中外宾客提供各式美味佳肴，即有正宗的上海菜、淮扬菜、广帮菜，又有口味地道的日本餐厅、西餐厅和浓郁亚热带风光的东南亚餐厅。在您满足味蕾的同时又能领略各个地域的文化精髓。从40平米的小会议室到1200平米的无柱宴会厅及先进的同声翻译系统、视频会议系统为阁下的会议筹备和成功举办提供了有力的保障。       Located in thousands years Qibao Ancient Town, the hotel is so accessible. It is an ideal option to choose our hotel for reception, commerce and recreations because of the luxury and functional designing. Our Dinning Department is ready at any time to provide diversified cuisine, not only the traditional Shanghai cuisine, Huaiyang Cuisine, Canton Cuisine, but also the fine Japanese Cuisine, Western-Style Restaurant and the Southeast Asia style Cuisine. You could enjoy the yummy food, at the same time, experience the charming culture. Our hotel offers various-size meeting hall from 40 sqm to 1200 sqm ballroom without pillars. All the rooms are equipped with advanced simultaneous interpretation system, videoconference system, which guarantees the success of the business.