前台接待 Guest Service Officer
5千-5.5千
停止招聘
发布于 05-23
前台接待 Guest Service Officer
5千-5.5千
上海 | 1年以上 | 学历不限 | 招1人
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

岗位职责:

  1. 处理宾客的预订、入住、退房等业务,确保流程顺畅。
  2. 相互监督前台员工之间的服务态度和质量,提升宾客满意度。
  3. 及时解决宾客的投诉和问题,协调相关部门处理。
  4. 管理前台物资,确保充足且合理使用。
  5. 与其他部门保持良好沟通,协调工作。
  6. 严格执行酒店的各项规章制度。

Job Responsibilities:

  1. Handle guest booking, check-in, check-out and other business to ensure smooth process.
  2. Monitor the service attitude and quality between front desk staff to improve guest satisfaction.
  3. Solve guest complaints and problems in a timely manner and coordinate with relevant departments to deal with them.
  4. Manage front desk supplies to ensure adequate and proper use.
  5. Maintain good communication and coordination with other departments.
  6. Strictly enforce all hotel rules and regulations.

岗位要求:

良好的沟通能力具有国际性酒店同岗位工作经验1年以上

计算机能力良好

英语交流能力良好

Job Requirements:

Good communication skills more than 1 years working experience in international hotel in the same position 

Good computer skills

Good communication skills in English

璞丽专享福利:

- 住宿非上海市户籍员工享有特殊补贴400元每月

- 住宿(二人一间)独立卫生间,免费提供无线网络及床上用品的使用

- 非上海市户籍享有每年一次往返程车费报销

- 享有补充商业医疗保险,可100%报销医保范围内门急诊费用

- 享有特殊班次补贴和各类促销奖励机制

- 享美味员餐、每月美食节、节日以及生日礼品卡

- 璞麗赞赏计划,有机会获得奖励积分,可换取多种多样的丰厚礼品。

- 享有免费年度体检

Exclusive Benefits at The PuLi Hotel & Spa:

- Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation.
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.

其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
年龄要求:20-35岁
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
七莘路1885号
导航
职位联系人
立即沟通

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
    上海绿瘦酒店是由绿瘦集团投资,按照国际标准精心打造的的集商务、会议、休闲、度假为一体的五星级酒店。 诚挚邀请,寻求职业发展的精英人士,加入绿瘦,与绿瘦人共同成长。     Invested by Lvshou Group, Shanghai Lvshou Hotel is designed and renovated as high profile standard with business application, conventions, recreations and vacation. Sincerely invite anyone who is interested in developing his/her career in lvshou Hotel, do join us and grow with us!     酒店位于具有悠久文化传承的七宝古镇上,是大虹桥经济区的中心地带,交通极其便利。酒店内装修豪华、设施齐全,是您高档接待、商务、休闲和度假的理想之选。酒店的餐饮部随时为来至四面八方的中外宾客提供各式美味佳肴,即有正宗的上海菜、淮扬菜、广帮菜,又有口味地道的日本餐厅、西餐厅和浓郁亚热带风光的东南亚餐厅。在您满足味蕾的同时又能领略各个地域的文化精髓。从40平米的小会议室到1200平米的无柱宴会厅及先进的同声翻译系统、视频会议系统为阁下的会议筹备和成功举办提供了有力的保障。       Located in thousands years Qibao Ancient Town, the hotel is so accessible. It is an ideal option to choose our hotel for reception, commerce and recreations because of the luxury and functional designing. Our Dinning Department is ready at any time to provide diversified cuisine, not only the traditional Shanghai cuisine, Huaiyang Cuisine, Canton Cuisine, but also the fine Japanese Cuisine, Western-Style Restaurant and the Southeast Asia style Cuisine. You could enjoy the yummy food, at the same time, experience the charming culture. Our hotel offers various-size meeting hall from 40 sqm to 1200 sqm ballroom without pillars. All the rooms are equipped with advanced simultaneous interpretation system, videoconference system, which guarantees the success of the business.
七莘路1885号
导航