招聘预订文员 Reservation Agent_长沙北辰洲际酒店招聘信息-最佳东方

- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
  运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
- Promote the Hotel’s (and ICHG generally) products and services
  推销酒店（以及整个洲际酒店集团）的产品和服务
- Maintain a high level of product and service knowledge about all ICHG Hotels in your region
  充分了解所在地区的洲际酒店集团成员的产品和服务
- Develop and maintain a regular pattern of sales calls
  发展和保持定期进行销售拜访的模式
- Prepare and execute action plans which increase reservation sales and associated business
  准备和执行增加预订销售和相关业务的工作计划
- Record and process reservations made by phone/fax/email
  记录和处理通过电话，传真，电子邮件进行的预订
  Accept wait list reservations
- 接受等候单上的客人预订
- Process amendments to reservations such as extensions, early departures, etc
  修改延期和提前离店等特殊情况的预订记录
- Manage “no show” reservations by investigation and recording of same
  调查和记录未按预订抵店的预订情况
- Record special billing arrangements for groups and conventions
  对团组或会议的特别账单安排进行记录
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
  与前厅部经理或财务经理联系要求信用审批的预订事宜
- Maintain knowledge of special rates/ offers/ promotions
  掌握关于特价，酬宾，促销活动的信息
- Monitor reservation levels and inform Managers of current and future occupancy rates
  监测预订情况，并向经理通报目前和将来的入住率
- Prepare reports as requested (eg to travel agents, business houses etc)
  按照要求准备报告（如给旅行代理人和商业机构的报告等）
- Prepare reservation sales reports
  准备预订销售报告

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