• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理
• 领导好
• 美女多

工作职责：
1. Assist guests with all inquiries, both hotel and non－hotel related 
协助客人各种与酒店相关或无关的问询
2. Conduct effective shift briefings to ensure hotel activities and operational requirements are known 
进行有效的交接班说明工作，以明确酒店活动和运营要求
3. Maintain detailed knowledge of the activities of the day and alert to any potential problems
详细了解当日活动情况并留意各种潜在问题
4. Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息
5. Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
保证供应足够的表格和手册，并确保其质量达到酒店标准
6. Consult Log Book for information/request left by outgoing shift
查阅交班人员的工作日志，寻找相关信息和要求
7. Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
8. Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
9. Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
10. Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
依照酒店政策，替外出的客人接听电话和留言
11. Record incoming registered mail, telegram, parcel, telex in appropriate file
在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
12. Night staff check mail, message of expected guests against the system/computer and expected arrivals
夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
13. Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
14. 在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
15. Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
16. Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 
与上级领导和财务总监一起编制和管理部门预算。

任职资格：
1. 1 years experience in concierge or related discipline or an equivalent combination of education and experience.  
拥有1年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。
2. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
3. Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
4. Problem solving, organizational and training abilities
具有解决问题，组织和培训能力

揽两江浩瀚雄姿，拥麓山四季美景！长沙北辰洲际酒店座落于开福区湘江与浏阳河交汇处的北辰三角洲，地理位置得天独厚，占据长沙现有国际奢华酒店中距离长沙黄花国际机场较近、地铁直达、高铁站公交直达等诸多优势。酒店拥有396间豪华客房、两个无柱式宴会厅、七个不同风情的餐厅。位于酒店27楼的SKY27酒廊带来的炫酷DJ表演以及4500平方米的静谧SPA和康体中心让您体验难忘的奢华之旅。酒店毗邻开福寺和岳麓山诸多旅游景点、以及“三馆一厅”（博物馆、图书馆、规划馆、音乐厅）和北辰三角洲等地标建筑，周边写字楼、服务式公寓、大型购物中心、影剧院及各式餐饮娱乐场所一应俱全，能够充分满足您的多重需求。现代的设计风格、卓越的品质、完善的会议设施及独具的餐饮特色，为您的长沙之旅带来尊崇之享。