Report to Front Office Manager.
所有工作向前厅部经理报告。
Well versed on all Brand Standard requirements for Front Office and related areas
熟知前厅部及相关部门的品牌标准要求。
To establish an effective data base system to be used by all team members for restaurant and local attractions. Have solid understanding of and being able to establish relationship with all local attractions, restaurants etc.
建立本地的餐厅和旅游景点信息数据库以备部门同事查看。与本地的著名景点景区,餐厅及其他相关部门建立良好的合作关系。
To supervise the other concierge associates, bell staff, doormen to effectively handle guest requests, To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times.
督导其他礼宾部员工,行李员,门童的工作以确保客人的要求得到满足。确保下属完全遵从酒店的政策,工作流程和标准以保证所有的客人满意。确保以上区域员工保持专业的工作态度。
Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and customer service oriented.
负责招聘,培训和发展礼宾部的所有员工,确保他们殷勤待客,外向活泼和以提供优质服务为本。
Assist the front office manager in above areas to ensure a correct and smoothly operation department.
协助前厅部经理确保以上工作区域运转正常。
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
根据每个员工的能力安排工作以确保管理层的任务准确完成。
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