• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 人性化管理
• 年度旅游

Duties and Supporting Responsibilities
Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
Ensure that all staff arrive for and finish shifts at correct time
Develop strategies to ensure staff are correctly managed and staff problems can be remedied
Ensure that tables are arranged and set up accordingly
Ensure that service stations are correctly arranged and set-up
Ensure that all staff are familiar with correct billing procedures
Maintain all equipment in good condition and ensure staff are trained to handle all of it.
Arrange daily meetings for staff/attend daily meetings
Attend all training sessions arranged by MO
Ensure up-to-date training materials are circulated to relevant staff
Ensure small groups of VIP guests are catered for according to MO standards
Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
Conduct and attend all meetings in absence of managers

Requirement
Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment
Reading, writing and oral proficiency in the English language
Reading, writing and oral proficiency in the local language
Highly self motivated and able to motivate others
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and its preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guest and management
Have the ability to handle multiple tasks at one time
Must have excellent attention to details, and extensive service knowledge
Have mathematical skills, computer software aptitude and some hotel operation knowledge.
Knowledge of specific hospitality industry applications
Ability to recognize customers and remember their preference
Desirable
Globally-recognized F&B certification requested
Bachelor’s degree in hospitality or other related field

工作职责
确保餐厅的员工对餐饮知识有良好的了解，并负责把这些知识传递给客人
确保所有员工在准时遵守轮班制度
制定发展战略确保员工被正确管理，员工问题可以被解决
确保餐桌依照要求正确安排和摆放
确保服务台正确安排和摆放
确保所有员工了解正确的收银程序
所有设备维持在良好的状态下并确保员工受到培训知晓如何处理
安排员工参加每日会议
参加所有文华安排的培训课程
确保所有最新的培训资料分发到相关员工
确保根据文华标准服务所有小型重要客人团队
确保所有出菜的高质量和摆放，员工知晓饮料点单
当餐厅经理缺席时，处理和参加所有会议

职位要求
在主管职位至少有3年经验，具有奢华酒店/餐厅背景为先
英语阅读，书写，口语流利
当地语言阅读，书写，口语流利
必须能够自我激励及他人
在安全，谨慎，有组织的方式下工作
具有深厚的食品和准备工作知识
了解酒和饮料知识
必须有能力使所有层次的客人和管理层相处融洽
必须有能力在同一时间处理多种任务
必须特别关注细节和拥有广泛的服务知识
具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识
酒店行业应用知识
有能力辨认客人并记住他们的喜好
需要全球认可的餐饮证书
酒店本科毕业或者其他相关领域

上海浦东文华东方酒店之旅文华东方作为一家屡获殊荣的酒店集团，在一些全球最受欢迎的目的地拥有并经营奢华酒店及酒店管理式住宅。每一家文华东方酒店都定位当地市场的领导者，在传递当代奢华及体现各地特色的同时，反应出集团东方色彩的传统。上海浦东文华东方酒店位于黄浦江畔，酒店备受瞩目，是文华东方酒店集团在中国的经济之都开设的第一家豪华酒店。酒店座落在浦东的心脏地带，陆家嘴金融贸易区内摩天大厦之中，紧邻中信泰富的陆家嘴滨江金融城标志性的建筑浦江双辉大厦；文华东方以其传奇式服务和彰显当代建筑设计格调的酒店建筑群，让我们宾客独享尊贵的入住体验。我们能够为您提供：具有极大市场竞争力的薪酬待遇。节日福利、年终奖金等丰富的福利待遇。提供免费员工餐厅四餐，为员工配备完善的四人间宿舍，拎包入住即可。入职享有五险一金的正规社保。加入文华东方，享受全年至少10天年假。享受全球文华东方酒店超值员工折扣价。完善的国际化培训体系帮您更好更快速地成长。文华东方集团全球酒店间的交流学习及内部调转机会。丰富多样的员工活动。人才及文化部接待时间时间：每周一至周五 上午9点至下午6点地点：浦东南路111号人才及文化部（LG1地下二层）