• 五险一金
• 带薪年假
• 技能培训
• 岗位晋升
• 人性化管理
• 年度旅游

Mandarin Oriental Pudong, Shanghai is looking Reservation Supervisor to join our Sales& Marketing team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
 
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Sales & Marketing Department, The Reservation Supervisor reports to the Reservation Manager.
As Reservation Supervisor you will be responsible for the following duties: 
The Reservations Supervisor will provide a personal consultation and will assist all guests with selecting most ideal possible room choice.
As Reservation Supervisor we expect from you: 
College
3 years Hotel Reservations experience
Excellent overall communication and telephone skills
Able to multi-task
The ability to work well in a team environment
Strong Customer service skills
Knowledge of SMS, including configuration
Knowledge of GDS including rate loading and management
Administration and secretarial skills (letter writing, etc.)
Supervisory experience and skills
Training Techniques
 Experience with Microsoft Word and Excel
Excellent typing skills
Fluent in English and local language
Good telephone manners
Knowledge of telephone sales techniques
Team builder
Good decision maker
Result-oriented
Organized
Initiative
Diligent
Meticulous
Neat and tidy
Team player
Leadership skills
Able to work under pressure
Willing to take responsibilities
Positive attitude
Flexible
Multi-lingual is preferred
Our commitment to you 
Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
Delicious work buffet meals &various team building activities.
Support the internal talent transfer plan of the group worldwide.
We’re Fans. Are you?
上海浦东文华东方酒店正在寻找预定主管加入我们的市场销售部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在市场销售部，预定主管向预定经理汇报。
作为预定主管，您将负责以下职责：
预定主管负责为客人介绍、推荐客人所需的最佳房型。
作为预定主管，我们对您的期望：
大专
至少三年的酒店预定经验
良好的沟通和电话技巧
能同时处理多种工作
良好的团队合作精神
为客服务意识
掌握SMS, 包括系统设立
了解GDS, 包括价格上传和管理
行政和秘书技能（信件书写等）
相关主管经历和技能
培训技能
掌握Word和Excel
良好的打字技巧
能用中英文进行书面和口语交流
主动
勤劳
谨慎
整洁
团队精神
领导技能
能承担压力
勇于承担责任
态度积极
灵活
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay（同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？

上海浦东文华东方酒店之旅文华东方作为一家屡获殊荣的酒店集团，在一些全球最受欢迎的目的地拥有并经营奢华酒店及酒店管理式住宅。每一家文华东方酒店都定位当地市场的领导者，在传递当代奢华及体现各地特色的同时，反应出集团东方色彩的传统。上海浦东文华东方酒店位于黄浦江畔，酒店备受瞩目，是文华东方酒店集团在中国的经济之都开设的第一家豪华酒店。酒店座落在浦东的心脏地带，陆家嘴金融贸易区内摩天大厦之中，紧邻中信泰富的陆家嘴滨江金融城标志性的建筑浦江双辉大厦；文华东方以其传奇式服务和彰显当代建筑设计格调的酒店建筑群，让我们宾客独享尊贵的入住体验。我们能够为您提供：具有极大市场竞争力的薪酬待遇。节日福利、年终奖金等丰富的福利待遇。提供免费员工餐厅四餐，为员工配备完善的四人间宿舍，拎包入住即可。入职享有五险一金的正规社保。加入文华东方，享受全年至少10天年假。享受全球文华东方酒店超值员工折扣价。完善的国际化培训体系帮您更好更快速地成长。文华东方集团全球酒店间的交流学习及内部调转机会。丰富多样的员工活动。人才及文化部接待时间时间：每周一至周五 上午9点至下午6点地点：浦东南路111号人才及文化部（LG1地下二层）