招聘前台接待_拉萨圣地天堂洲际大饭店招聘信息-最佳东方

job overview职位概述

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

Be charming by being approachable, having confidence and showing respect.
亲切、充满自信、体现尊重来展现富有魅力的你。
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special

见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Duties and Responsibilities工作职责

FINANCIAL RETURNS财务回报

Be familiar with all the special promotions and actively promoted, such as: seasonal package, frequent privilege, and IHG Loyalty programme.
熟知所有特别促销活动并积极推销，如：季节性套餐计划、常客优惠计划、各种打包促销以及洲际酒店集团忠实方案。
Properly operate the equipments& facilities, take good care of property sector.
正确操作使用工作中的设施设备，爱护部门财产。

Be familiar with the first aid and fire emergency procedures.
熟悉急救以及火灾和紧急事故步骤，安全理智地操作设备。

our people 员工团队

Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests.
和同事之间，部门之间，领导之间，保持沟通，互相信任，合作共赢，给客人提供令人难忘的住宿体验

Accept colleagues from different countries with different ideas and cooperate effectively.
接受不同文化、不同理念的国家和同事，并有效合作。

Take an active part in department meeting, training; provide suggestion to enhance guest satisfaction.
积极参加部门会议、培训，提出有助于改善及提高客人入住满意度的建议。

Guest experience宾客体验

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于助人的态度迎接客人，并尽量了解和称呼客人的名字，给客人宾至如归的归属感。
Collect guests’ profiles to acknowledge their favour on food, beverage etc.
收集客人的资料，尽可能多的掌握客人的信息，了解他们对食物、饮料的喜好；以及他们对房间的特殊要求。

Anticipate guests’ needs and resolve in advance.
预测客人的需求并在其提出之前给予解决。

rESPONSIBLE BUSINESS 企业责任

Introduce occupational health and hygiene responsibility consciousness of rules and regulations, ensure that all procedures are carried out in accordance with the safety guidelines.
引入职业健康和卫生责任规章制度意识，确保所有的程序都按照部门指导方针安全执行。
Strengthen the sense of responsibility，abide by the professional health and life safety legislation.
加强责任意识，遵守职业健康和人生安全相关的立法、规章制度。

aCCOUNTABILITY 责任范围

Registers and rooms all arrivals according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of departmental standards and procedures.
熟知部门标准工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money received.
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
Keeps abreast of all modifications to accounting policies and procedures.
随时留意会计政策和工作程序的变化。
Responsible and attends to guest’s request of using the service of safety box at all times.
随时负责回应客人关于使用保险箱服务的要求。
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels.
熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
Performs the audit balances and prepares all works for audit in an orderly fashion.
执行审计结余，并为审计工作进行各项有序的准备。
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.
力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

QUALIFICATIONS AND REQUIREMENTS任职要求

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Able to read and write English.
能够读写英语。
Proficient in the use of Microsoft Office and Front Office System.
熟练使用微软办公软件和前台系统。

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

具有高中学历或酒店行政管理，酒店管理或相关的职业证书。

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

INTERCONTINENTAL LHASA PARADISE is located in Lhasa ,the capitaland largest city in Tibet and it means “Place of Budha”.At an altitude of 3,650 meters above sea level, Lhasa is one of the highestinhabited regions on earth.拉萨圣地天堂洲际大饭店，位于西藏最大的城市，也是西藏的首府——拉萨；拉萨在藏语中为“圣洁佛地”之意。拉萨地处海拔3650米的高原之上，是世界上有人居住的最高地区之一。70 kilometers from Lhasa Gonggar Airport, 14 kilometers to Lhasa Train Station. 酒店至拉萨贡嘎国际机场 70 公里，至拉萨火车站14公里。Well decorated 472 rooms and suitesin classic Tibetan style, and equipped central oxygen supplying system.酒店目前有472间客房，每一间客房都安装了中央供氧系统。We offer first class global gourmet food：我们提供品质一流的环球美食：• Cha Lounge 青亭茶廊 • Feast 阳光全日餐厅• Hot Pot Restaurant 门隅火锅餐厅• Long Xuan Cantonese Restaurant 龙轩中餐厅Here you can enjoy quality of life…在这里你能尽情享受品味生活…