1.Process all incoming and outgoing calls accurately and courteously.
正确并礼貌地处理所有打进和打出酒店的电话。
2.Records and controls accurately wake up calls.
准确记录并管理叫早服务。
3. Pages guests in co-operation with concerned departments.
与相关部门合作,对客人进行呼叫。
4.Records all entries on traffic sheets.
将所有条目记录到电话单上。
5. Abides by principles of guest privacy.
遵守保护客人隐私的原则
6. Handles guests needs or requests and reports complaints to the Telephone Supervisor.
满足客人的需要或请求,并向总机主管汇报投诉情况。
7.Report on logbook daily.
每日记下工作日志。
8. Aware of local telephone listings and frequently dialed numbers.
熟悉当地电话表以及常拨号码。
9.Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
严格遵守处理紧急事件,如火灾、炸弹威胁和其它危机的标准政策和工作程序。
10. Attends to all guest queries and requests promptly.
及时处理客人的所有问询和要求。
11.Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
12.Maintain Hotel Information.
保管酒店相关信息。
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INTERCONTINENTAL LHASA PARADISE is located in Lhasa ,the capitaland largest city in Tibet and it means “Place of Budha”.At an altitude of 3,650 meters above sea level, Lhasa is one of the highestinhabited regions on earth.拉萨圣地天堂洲际大饭店,位于西藏最大的城市,也是西藏的首府——拉萨;拉萨在藏语中为“圣洁佛地”之意。拉萨地处海拔3650米的高原之上,是世界上有人居住的最高地区之一。70 kilometers from Lhasa Gonggar Airport, 14 kilometers to Lhasa Train Station. 酒店至拉萨贡嘎国际机场 70 公里,至拉萨火车站14公里。Well decorated 472 rooms and suitesin classic Tibetan style, and equipped central oxygen supplying system.酒店目前有472间客房,每一间客房都安装了中央供氧系统。We offer first class global gourmet food:我们提供品质一流的环球美食:• Cha Lounge 青亭茶廊 • Feast 阳光全日餐厅• Hot Pot Restaurant 门隅火锅餐厅• Long Xuan Cantonese Restaurant 龙轩中餐厅Here you can enjoy quality of life…在这里你能尽情享受品味生活…