• 凯悦关爱
• 管理规范
• 培训发展
• 岗位晋升
• 五险一金
• 带薪年假
• 工会福利
• 生日礼物
• 多彩活动
• 免费住房

Main Duties
主要职责
Operation
营运管理
§  Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
§  Liaises with Housekeeping and other related departments on daily operations.
在日常的工作运行中与客房部及其他各部门保持紧密的联系。
§  Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。
§  Establishes a rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
§  Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
§  Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。
§  To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。
§  To promote and secure business for our hotel, special events, promotions, Outlets and other business.
积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。
§  To exemplify and instil upon the employee entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。
§  To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态，以实现交叉销售。
 

  天津东凯悦酒店坐落于天津市河东区卫国道126号，是辐射天津东部地区及滨海新区的卫国道商圈新亮点。酒店建筑包括地上塔楼25层，裙房3层，拥有300间客房和套房。创新的餐饮设设施，包括咖啡厅、悦园中餐厅、大堂酒吧带给客人愉悦的用餐经历。3100多平米的宴会及会议设施能满足客人从会议到婚庆等各种需求。现代化的水疗、健身设施是客人放松休息的绝佳场所。精良的设施设备加上凯悦地道的款客服务，将使客人的每一次造访成为难忘的经历。  酒店现面向社会招聘英才。凯悦秉承“员工是我们最宝贵的财富和成功的关键”的管理哲学，为员工提供富有竞争力的薪酬福利、培训、和事业发展的机会。我们欢迎富有才干且热心服务的您，加入凯悦大家庭，与我们共创美好未来！