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工作职责: Assist arrival and departure guests with their luggage with extra care and attention and properly orienting the guest with the facilities of the hotel and in his room. Always provide service with a smile. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible. 为所有入住或退房的客人提供快速的行李服务。保持微笑地与客人打招呼。无论对于内部或外部的顾客,均须提供高标准服务质量。服从上司对你的工作安排,同时保证工作时专心致志,努力为酒店创造价值。依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现,且无论何时、何地都要尽力体现团队合作精神。 Welcome guests and opens doors for arriving and departing guests. Assist with taxis and information when required. Ensure hotel main entrance in order. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible. 欢迎客人并为入店及离店客人开门,需要时安排出租车及相关事宜,确保饭店正门交通顺畅。无论对于内部或外部的顾客,均须提供高标准服务质量。服从上司对你的工作安排,同时保证工作时专心致志,努力为酒店创造价值。依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现,且无论何时、何地都要尽力体现团队合作精神。 任职资格: Profile of Competency 背景要求 No previous concerned working experience is required, but preferred 不需有相关工作经验,有工作经验最好。 Good knowledge of Xuzhou city and surrounding area. 了解徐州周边地区各类相关信息。 Basic knowledge of hotel & Front Office. 具有对饭店行业以及前厅部基本知识的了解。 Language 语言 Mandarin as mother tongue. 中文流利。 • Fluent English conversation skills. 英语流利。 Education 教育程度 At least middle school degree 中学以上学历。 Job License 資格 / 等級証: N/A
徐州万豪酒店是由徐州市大型国企新盛投资有限公司兴建,全球最大的酒店管理公司美国万豪国际集团管理的徐州市地标性高星级酒店。酒店坐落于位于徐州市云龙湖边的新盛广场内,独踞徐州美丽的5A级景区云龙湖畔,被云龙山/云龙湖/云龙公园环绕,犹如一颗明珠。新盛广场位于云龙湖测绝版黄金地段,徐州最美道路湖东路与众城市主干道交会处,集萃五星级酒店/精装公寓/空中别墅/商务办公及大型期间购物商场为一体。徐州万豪酒店拥有280间客房,以及3个不同风味餐厅满足食客的味蕾,包括全日制餐厅/淮扬口味与本地菜肴融合的中餐厅以及特色韩式餐厅。