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岗位职责
1.负责礼宾部的工作;
2.对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店;
3.管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置;
4.负责所有的特殊事情和酒店服务的有关信息的公告;
5.确保工作区域内的所有设备处于良好工作状态;
6.参与员工的培训工作。负责员工的日常培训,制定培训计划;
7.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
岗位要求1.大专以上学历;
2.身体健康,品貌端正,形象气质佳;
3.优秀的组织管理能力;
4.优秀的交际能和沟通技巧;
5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
Dear Future Associates,各位未来的同事们,Since 1927, Marriott has proudly built a reputation for innovation, quality and service. From our beginning as a nine-seat root beerstand in Washington D.C, we have grown to be a respected leader in the hospitality industry, with more than 3000 hotels and resorts in 70 countries worldwide. 从1927年最初的在美国华盛顿的一家名为Hot-Shoppe的九座位的小饮料摊,万豪集团现在已经发展成为全球首屈一指的酒店管理公司,旗下30个酒店管理品牌,业务遍及全球130个国家和地区,管理超过7000家酒店。万豪国际集团连续12年作为唯一的酒店集团被《财富》杂志列入“100家最佳雇主”“美国最令人尊敬的公司”排行榜。Ideal for business or pleasure,the landmark building JW Marriott Hotel Zhengzhou is located in the heart of Zhengzhou’s New CBD district and close to Ruyi Lake, with 416 deluxe rooms.雄踞郑州市郑东新区中心的地标性建筑----郑州绿地JW万豪酒店紧临如意湖,拥有416间豪华客房。Are you ready to explore new challenges? At Marriott we can help to make it happen with opportunities for building new skills, co-workers who share your enthusiasm and clear career paths that offer experiences for growth and promotions. Whether you are a seasoned hospitality professional or just beginning to plan your career, if you trust you are the best of the best, we invite you to discover Marriott. 准备好迎接挑战了吗?在万豪我们能够提供你这个机遇,掌握新的技能,分享激情与清晰度职业发展之路,提供成长和发展的机会。无论您是一位经验丰富的酒店专业人士还是刚开始职业生涯的新人,只要您觉得您是最棒的,我们将邀请您开始万豪的发现之旅。I am also pleased to invite the applicants to visit our HR office from Monday to Friday between 9:00-18:00.在此我很高兴邀请您来酒店人力资源部办公室面试,面试时间为:周一至周五9:00-18:00. Thank you for your interest in JW Marriott Hotel Zhengzhou and we look forward to seeing you soon!感谢您对郑州绿地JW万豪酒店的关注,同时期盼您的到来! Kind regards,此致 ** * * ** * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * * * * ** * ** * * * * * * *