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广州万富希尔顿酒店

    职位:Lobby Bar Asst. Manager 大堂吧副经理

  • 职位性质:全职
  • 工作地区:广东省广州市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(流利)
  • 国际联号工作经历:优先
  • 薪资待遇:5.5千-6千
  • 职位有效期:2019-09-17至2019-12-16

岗位职责/职位描述

RESPONSIBILITIES:          Listens and responds spontaneously to questions asked by the guests,

工作职责:              team members and suppliers. Tries to find a solution.

自发地听取并回应客人、同事或供应商的问题,并寻求解决方式。

Finds an immediate solution to precise and simple problems.

寻求立即、确切的简化问题的方式。

Knows how to improvise on an emergency situation.

知道如何处理临时紧急情况。

Learns lessons from difficult experiences to be proactive in ones area of competence.

在本职工作中善于积极从经验中学习。

Is welcoming in all circumstances. Is interested in the guests. Enjoys sharing and making people happy.

在任何环境中表现出热情,对服务客人感兴趣,乐于使他人快乐。

Approaches others, encourages encounters. Reacts positively to criticism.

接近并鼓励他人,积极回应批评意见。

Is Diplomatic. Shows enthusiasm and conviction that encourages guests to try new experiences.

善于沟通,展示热情使客人乐于尝试新体验。

Peace maker. Does everything to anticipate and respond to guests needs.

平和地预先回应客人需求。

Arbitrates divergent interests and guaranty a friendly environment.

处理异议并营造友好环境。

Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision.

遵守程序,守时,具有良好形象,准确完成任务。

Is trustworthy. Monitors the quality of owns work, and takes responsibility for it. Does what says will do.

具有可信度,保证本职工作的完成质量,并承担责任,说到做到。

Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security.

保证政策原则和运作程序能够被遵守,能够在任何缺乏质量或安全的情况下举荐适合的人选处理问题。

Is positive, shows enthusiasm, is always available shares information.

积极热情,始终能够共享信息。

Is open to others. Asks for advice of others. Is conscious of his role in creating a team image.

具有积极合作的精神,向他人寻求建议,能够准确意识到自身在团队中的角色。

Is a team player. Demonstrates flexibility in adapting to team constraints.

具团队精神,显示适应团队约束的灵活性。

Respects others and their cultures. Encourages consensus building.

Is curious. Open to new experiences.

尊重他人的文化习惯,努力达成意见一致,对凡是保持好奇心,乐于尝试新体验。

Is open to ideas of others, receptive to those ideas and able to adapt established way of working.

善于接受他人的建议,乐于借助一切机会学习新技能以便于改进自己的工作表现。

Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game.

以及其热心的态度执行工作任务,并取超前意识。

Understanding relevant OH&S legislation & the implications on the operation of the department.

理解相关OH&S规定和部门的运作程序。

Communicating to the team their responsibilities within OH&S.

在遵守OH&S规定的前提下善于与团队沟通他们的职责。

Ensuring that safe and healthy working practices are implemented at all times.

在工作过程中保证自己及他人的健康及安全。

Understands and knows how to anticipate the needs of the guests. Puts his self in position to get feedbacks from guests.

积极满足客人的需求,准确定位自身以对客人进行反馈。

Agreeing and implementing actions to make improvements to customer service.

Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.

同意并执行能够促进客人服务的行动,以积极的态度处理客人的投诉及建议,并把必要的信息反馈给餐饮部经理。

Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.

保证在服务期间,客人的一切需求与投诉都能够及时高效地解决。

Be available to assist on duty in the Restaurant & Bars during any busy days or special events.

能够在忙碌日与特殊情况在餐厅及吧台当班。

To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.

能够发现引起客人满意或不满意的主要原因,并保证能够及时与相关人沟通信息。

Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.

了解部门标准的细节,并能够向团队解释标准。

Assessing staff performance against Standards. Monitoring Standards through regular Standards Review checks.

通过反复检查,督导服务标准的实施工作。

Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. Implementing and following though improvements identified.

在影响到客人服务之前发展改进不足的工作计划,并保证相一致的执行。

Preparing rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc.)

准备考勤及员工工作日程以达到商务需求(考虑内部活动,客人入住率, 特殊活动及产品促销等等)。

Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the Atrium, ensuring direct liaison with Group Leaders upon arrival.

协助与前厅部和团队客人的沟通,最大限度地满足团队客人的房内餐饮,并保证在团队客人到达时与团队客人带领者的联络。

To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.

分配, 指派,组织授权餐厅日常的经营工作。

Understanding what’s going on in other departments and implications for your own department.

随时更新与其他部门的交流。

Planning ahead and ensuring adequate resources are available. Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.

预先准备并确保各种经营设施设备的充足,在需要时管理部门运营,做出行动,以保证在服务期间内服务的流畅进行。

To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.

与客房部及工程部通力合作,保证部门设施的完好及清洁,以保证跟进服务的持续性。

Ensuring the shift is reviewed and handovers and briefings are carried out. Maintaining in-depth technical knowledge and skills required for the job.

确认每个班次之间做好总结,并与下个班次进行工作交接,保证对工作所需求的技能知识的深入了解。

Maintain event and function histories to assist with returning events. To establish good communication with the Kitchen team.

保持工作职能的更新,与厨房部建立良好沟通。

To participate in future menu changes with the F&B Service Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.

协助餐饮服务经理及行政总厨根据餐饮发展趋势,适当需求及销售情况进行餐厅菜单的修改。

To attend & participate in regular F&B, operational & roster meetings. Being aware of potential highs and lows in the business.

参加餐饮部的例会,能够意识到商务中的各种情况。

Creating and implementing sales promotions and staff incentives as per discussion with F&B Service Manager.

经过与餐饮部经理商议之后,进行销售促销及员工奖励活动。

Assist F&B Service Manager with the preparation of the Events Brochure.

Identifying, communicating and actioning potential sales leads.

协助餐饮部服务经理,准备促销活动宣传册。

Creating an environment where “everyone sells”. Set objectives for self and the team that are higher than in the past. Improve action taken in order to create more sales.

建立一个每个人都进行促销的工作环境,寻找机会,增加酒店及部门的收入。

Using key monitors and financial targets to evaluate the department’s performance and make future plans.

在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估,制定未来发展计划。

Analysing financial information that is provided via the Micros and Payroll System, to assist decision making.

通过对Micros 系统及薪金水平进行分析,制定工作计划。

To complete regular financial and operating reports, as required or requested by the Food & Beverage Service Manager.

完成餐饮部经理要求的财务报表及各种日常财务报表。

Forecasting potential revenues and costs. Following company control procedures.

能够作出收入及成本预算,遵守酒店的各项财务制度。

Controlling costs without compromising standards. Communicating relevant financial information to the team.

坚决执行各种成本制度,与团队成员分享近期财务状况。

Analysing and explaining any financial variance against plan.

为团队成员解释分析财务计划中的异常情况。

Set up and maintain the Leave plans for the Department. Understanding the aims of the hotel and the department’s role in achieving it.

协助餐厅经理制定员工休假计划,理解酒店的目标,清楚部门在完成目标过程中所扮演的角色。

Communicating to the team the key information concerning the strategy of the company.

与团队沟通酒店运营的关键信息。

Setting and agreeing to departmental objectives for self and team. Representing the needs of the team to others in the hotel.

建立并同意部门目标,代表团队与酒店其他部门

Getting members of the team to work co-operatively with others.

促使团队中的成员竭诚合作。

Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.

随时更新团队成员与酒店其他部门的交流,了解酒店其他部门的活动,包括特殊活动,餐厅促销等等。

Involving the team in developing action plans to contribute in achieving operational objectives in line with strategy.

有效管理部门运作,为保证服务及餐厅的正常运营采取必要的措施。

Understanding the quantity and quality of people needed to operate the department.

了解部门正常运转所需要的人数及人员素质。

Carrying out selection interviews and making effective recruitment decisions. Ensuring the new recruits have all relevant information before commencing employment.

负责面试并进行高效的招聘工作,保证应聘人员在入职前得到一切相关信息。

Planning and ensuring departmental orientation is carried out. Ensuring Standards Training and assessments are carried out.

保证部门目标以及服务标准培训计划的执行。

Regularly reviewing individual & team performance against objectives & providing  feedback.

根据部门目标及反馈,经常性的对员工及团队的表现加以评估。

Developing and implementing department training plans to meet business needs.

Reviewing and evaluating all training activities.

为了满足商业需要,制定并实施部门培训计划,回顾并评估所有培训活动。

Carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individuals training needs.

根据法律及酒店指南开展年度评估活动,并指出个人发展计划。

Introduce appropriate Product knowledge  courses.

介绍合适的产品知识课程。

To participate in traineeship programmes, providing structured training to those people starting careers in the Hospitality industry.

参加培训计划,为培训生制定结构严谨的培训计划,以帮助开展其服务业的职业生涯。

Assigning projects and missions to facilitate the development of him self and his team.

分配任务以利于自身及团队的发展。

Perform any other duties assigned by the Food & Beverage manager.

执行餐饮部经理分配的任何其他工作任务。

Food & Beverage mission is established and instilled in all team members.

餐饮部的工作使命在所有员工当中被建立并贯彻。