• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 节日礼物
• 员工生日礼物
• 包吃包住

Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
Remains observant and responds to each guest who approaches the hotel.
保持关注每一位抵达酒店的客人并主动问候。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
在前台及大堂区域服务客人，并在客流高峰期协助前厅运营部门提供对客服务。
Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
协调和礼貌地引领客人办理入住，退房来保持客人无缝的住宿体验。
Review arrivals for the next ten days on a daily basis.
每天预览后续十天的预进情况，并提前准备。
Assist VIP and high profile loyalty guests with preparation of activity itineraries and ground transportation when applicable.
在适当的时候，协助贵宾和常住客的进行行程计划和交通的安排。
Review all loyalty/VIP guest incidents and ensure proper follow up is completed with the relevant departments.
阅览所有贵宾和常住客发生的事故，确保所有事故的跟进已经完成。
Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction。
协调前台、行政楼层、礼宾部和总机等部门，以确保运营顺畅及客人满意度。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
Personal involvement in the pre-arrival preparation, arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾抵店前的准备工作、入住手续的办理、房间介绍以及离店送别之中。
Ensure guests’ needs be anticipated, guests’ preferences be collected, and the needs and preferences be met during current stay and future stays.
确保客人的需求被预知、喜好被收集、并且这些需求和喜好在今后会始终被得到满足。
Communication with Front Desk to ensure all VIP and loyalty guests’ billing is correct and delivered the night prior to departure; schedule check out services with Concierge team.
与前台沟通，确保所有贵宾和常住客的账单信息的准确性，并在客人退房前一晚送至客人房间，安排客人退房时的礼宾服务。
Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand(s)
在知名国际酒店内从事至少一年类似岗位的经验
PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力

Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店，集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段，周围有高端商业、住宅、写字楼及娱乐中心，距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层，可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。