In the absence of a Manager, conducts shift briefings to ensure hotel
activities and operational requirements are known.当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
Endeavour to resolve all complaints during shift and logs all complaints
in log book for further follow up.全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
Supervise cash handling and banking procedures.
负责监督现金操作和交接程序。
Prepare daily banking and cash flow reports.
填写部门营业收入报表。
Establish and instruct talent in cash security procedures.
建立和指导人才正确处理现金程序。
Deal with irregular payments.
处理非日常的付款。
Supervise the maintenance of service equipment.
监管和维护服务设备。
Monitor standards of guest facilities and services.
监督客人设施和服务标准。
Control stock and monitor security procedures.
控制库存和进行安全监督。
Assist with menu and wine list creation.
协助开发新菜单和酒水单。
Supervise functions.
监督和管理所有餐饮活动。
Supervise outlet service.
监督和管理部门服务标准。
Recruit, manage, train and develop the Restaurant team.
招聘、管理、培训和发展餐厅团队成员。
Deals effectively with Talents from diverse backgrounds
有效地处理来自不同背景的的人才。
Avoids overusing status or position power
避免过度使用身份或职位权力
Earns a reputation for fairness and approachability
做到和蔼可亲,平易近人。
Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company
确保在职期间和离职后,为客人和人才信息和事务保密。
Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization.
确保人才不会受到与工作场所相关的歧视,骚扰和侵害。
Treats complaints of harassment and discrimination promptly and confidentially
及时并且保密地处理骚扰、歧视的投诉。
Treat customers and colleagues from all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
To continuously seek ways to assist management in the outlet to maximize revenues and profit.
想法设法,协助管理餐厅部门的收入和利润提高。
All Talents may be assigned to other duties in the hotel as and when required by business levels.
所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。
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Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店,集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段,周围有高端商业、住宅、写字楼及娱乐中心,距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层,可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。