• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 节日礼物
• 员工生日礼物
• 包吃包住

Manages all operational tasks as well as their
respective delegation and follow-up.
管理前厅部所有运营任务以及与之相关的委派与跟进。
Coordinates management of the Front Desk, Executive Floor, Concierge to ensure a smooth operation and the highest level of guest satisfaction.
协调前台、行政楼层、礼宾部部门的工作，以确保运营顺畅及客人满意度。
Conducts daily walk-through to ensure LQA standards are implemented and delivered to every
guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主动关注并参与如客人投诉等待解决问题的跟进和处理。
Prepare, develop, implement and evaluate up-selling and ALL member enrollment strategy, to
maximize room revenue & guest loyalty.
起草、发展、实施和评估前台房间销售升级和雅高心悦界会员招募计划，达到指定收益和客人忠实度。
Ensures that all Front Office related Hotel Policies and Procedures are adhered.
确保与部门相关的酒店各项政策与程序都被严格执行。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
监督团队接待，检查并确保团队预订所提出的细节达到要求，并与会议/团队组织者保持联系。
Presence in the Front Office and lobby area at critical guest flow time.
客流高峰期间在前厅及大堂区域督导部门运营。
Involvement in guest complaint handling, whenever the situation required, adheres to and
promotes the health & safety policies to ensure a safe work environment and knowledgeable
all safety & emergency procedures.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。
Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%.
确保《食品安全与卫生标准》被百分之百的执行。
Maintains all information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Efficiency of check in/check out process.
确保入住及离店手续的效率性。
Accuracy in retrieval of guest data and billing.
确保客人信息与账目的准确性。
Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
Management of guest complaints.
处理宾客投诉。
Management of food safety & data safety.
保证食品安全及信息安全。
Ensure wherever possible that colleagues are provided with a work place free of discrimination,
harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店，集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段，周围有高端商业、住宅、写字楼及娱乐中心，距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层，可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。