• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 节日礼物
• 员工生日礼物
• 包吃包住

Perform the hotel prevention and control policy and procedure with local  government department including the policy carried out and attend the meeting but not limited. Coordinated with local government to implement the civilization works.
执行酒店防控措施与当地政府相关工作的执行和防范包括参加相关会议和培训等。与地方政府相关机构做好酒店的创文工作。
Strictly Perform hotel guest information confidential (GDPP), Room Key, PSB and  “Social Meida” crisis handling procedure and policy.
要坚决执行酒店、部门和集团客人信息安全保密GDPP、房卡、PSB章程标准和严格遵守
“媒体公关危机”处理机制。
Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。
Ensure LQA standards are implemented and delivered to every guest.
掌握LQA在对客服务中被遵守和执行。
Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。
Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
确保前台随时都有充足的人手，并随时在前台处理所有对客事宜。
Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.
确保整个前厅部及其周边区域，包括大堂、礼宾部和前台区域，从始至终干净整洁。
Be fully competent in all reception and cashier duties, and cover all shifts if required.
完全胜任所有前台接待职责；如需要，可以承担所有班次的职责。
Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication.
处理诸如换房等客人特殊诉求，与其他部门保持友好合作的工作关系，以确保沟通顺畅。
Follow up on cancellations and no shows and late charge when appropriate.
适时跟进预订取消、预订未到及延时收款等相关事宜。
Liaise with Concierge to ensure swift baggage dispatch and collection.
与礼宾部保持沟通以确保迅捷的行李送达和收取。
Ensure enough supplies of all stationary items are in storage.
确保前台各项文具备品充足。
Ensure and maintain the PSB upload is accurately.
掌握和保持前台外事传输的正确性。
Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
保持严格遵守并实行由当地执法部门所要求的全部事项。
Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
The Front Office Supervisor may be required to carry out other duties, directed by the Front
Desk Manager.
根据前台经理指导，前台主管可能被要求执行其他职责。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店，集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段，周围有高端商业、住宅、写字楼及娱乐中心，距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层，可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。