礼宾主管 Concierge Supervisor
3.5千-4千
投递简历
发布于 11-09
礼宾主管 Concierge Supervisor
3.5千-4千
贵阳-南明区 | 3年以上 | 大专 | 提供食宿 | 招1人
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职位描述

Assist Chief Concierge to supervision all operational tasks as well as their respective delegation and follow-up.

协助首席礼宾司管理礼宾部所有运营任务以及与之相关的委派与跟进。

Honesty is a work basis, ensure implement on work with honesty all times.

以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。

Lead to ensure LQA standards are implemented and delivered to every guest.

遵守和执行LQA。

Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

礼貌且高效地处理客人及人才的要求,遇到投诉或问题,如不能马上找到解决办法,要向上级报告。

Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.

熟悉和掌握酒店内所有对客服务项目和活动信息,并确保所有礼宾部的同事都能提供这样的信息。

Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.

保持礼宾台、礼宾设备和储藏间的卫生,对所有礼宾部运营设备的维护保养负责。

Verifies that all information requested by the local police authorities and all Concierge Policies and Procedures are adhered are adhered accurately.

严格遵守并实行由当地执法部门所要求和礼宾部的各项政策与程序。

Sharing daily pre-shift briefing to talents on transport requirement, arrival and departure of VIP guests, functions/ events and special attention that is needed.

在每天上班前,与人才分享:当天交通工具的需求,VIP客人的到达和离开,会议/宴会和一些需要特别注意的地方。

Patrol around designated area to ensure safety and security.

执行守护和巡防勤务并保障所辖区域安全。

Welcome hotel guests and direct them to the parking lot.

予入店宾客表示欢迎并引导车辆进入停车场。

Advice and direct guests and vehicles which blocked the front entrance and driveway to
ensure smooth traffic flow.

对堵塞在正门和车道主线的人流与车辆进行婉劝和疏导,保证该线畅通。

Keep the person with psychosis 、worn clothes, untidy uniform and solicited selling from entering the hotel.

防范和禁止精神病人、衣衫褴褛、衣冠不整和传销人员进入酒店。

Persuade staffs not to enter the hotel from the lobby entrance; record names and tags and report to the Security Department if they insist entering with bad attitude.

对正前门进入酒店的员工要予以劝止,如强行闯入或态度恶劣,记录其姓名、工牌后交安全部处理。

Politely farewell guests when they are exiting. Randomly check suspicious persons and
items with courtesy.

对离店的客人要表示欢送,并对可疑的物件和人员要随机礼貌查询。

Advice guests not to carry dangerous, flammable, explosive items while entering the
hotel. If necessary, deposit items to the Security Department.

对带有危险品、易燃易爆品入店的客人要婉劝或交至安全部保管。

Enhance the night patrol and increase alertness at entrance, when find drunk guests,
notify the monitoring to follow-up

加强夜间门前巡逻和警戒,醉酒客人通知监控跟进。

Coordinate and work closely with Fire Control officer.

与消控员保持紧密的联系和工作协作。

Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel.

抓好进出酒店车辆的管理,保证车道畅通,维护酒店的治安秩序。

Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems.

主持班前会和班后会,检查人才的仪容仪表和安保通讯装备,明确当天的工作重点和任务要求,讲评每天的工作情况,及时纠正工作中的问题。

Responsible for self-mistake breach of duty discipline and misconduct.

对自身在工作中的失误、失职、违纪或渎职行为负责。

Maintain a good daily working performance report.

做好当班工作日值及岗位交接工作。

The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要,该部门有权更改或补充该职位描述。

Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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工作地址
贵州省贵阳市南明区都司高架桥路33号
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职位联系人
杨先生
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该企业7天内简历处理的效率
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Sofitel Guiyang Hunter is a premier World Class Internationalfive-star Luxury Hotel of Guiyang combining ,Luxury, modernity, French eleganceand romance .It is located right in the centre of Guiyang’s most fashionableand pulsating urban area of the new Central Commercial district withsurrounding up-market shopping, residences, offices and entertainment centers,only 20 minutes ride to LongDongBao International airport.贵阳亨特索菲特酒店是贵阳首屈一指的国际五星级奢华酒店,集现代、法式优雅浪漫为一体。酒店坐落于贵阳市市中心的繁华商务地段,周围有高端商业、住宅、写字楼及娱乐中心,距离龙洞堡国际机场仅20分钟车程。The Hotel lobby is on the 55th floor of Hunter InternationalFinance Centre and boasts a commanding view of the beautiful Nanming River andthe city with 274 Guestrooms & Suites, 3 Food & Beverage outlets,extensive Events & Meeting facilities as well as the signature So Spa.酒店大堂位于亨特国际金融中心的55层,可鸟瞰侧畔的南明河及整个城市。酒店共有274间客房、3个餐厅、配套完整的会议设施及索菲特特有的水疗中心。Sofitel Guiyang Hunter will be the most luxurious propertyoffering the French touch and romance of Southwestern China.贵阳亨特索菲特酒店将成为中国西南地区最奢华、最具法式韵味及法式优雅的酒店。
贵州省贵阳市南明区都司高架桥路33号
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