• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 包吃包住
• 人性化管理

Responsible for the Housekeeping
department.
负责客房部工作
Supervise and
control all Housekeeping operations including the Florist Department. 
管理和控制客房部所有业务部门包括花房
Responsible for key
control.
严格控制钥匙领用程序
Ensure proper
liaison with Front Office to ensure accurate room status at all times and
timely release of VC rooms to IS for arrivals.
与前厅部合作，确保房态在任何时间都是准确的，及时将预抵的VC房改为可卖房
Manage department
strategic planning and development.
管理制定部门发展战略计划
Ensure maximum
productivity for all areas while maintaining quality to brand standards.
确保所有部门资源最优化利用，保证品牌服务质量
Monitor all monthly
expenses on Profit& Lost and analyze variances + or – 5% from budget.
监督损益帐户中所的月度费用，并且以+/- 5%。的变动分析预算。
Develop stock
control procedures for all refreshment centre products and analyse variance
为所有酒水建立存货控制程序并且分析变动
Determine and plan
for future staffing needs.
为将来所需人员配备制定计划
Identify VIP,
regular and long staying guest develop rapport to offer personalized service
and assistance.
确认VIP客人，常住客人和长包房客人，建立友好关系并提供个性化和超值服务
Take appropriate
action to resolve guest complaints.
运用适当的方式解决客人的投诉
Adhere to the
hotel’s security and emergency policies and procedures.
坚持维护酒店安全制度、遵守紧急情况处理的程序
Log security
incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全事件和事故
Attend all required
meetings or send a representative
参与所有需要参加的会议或者派代表参加
Foster a productive
work environment and best practices to achieve highest possible score for guestVoice and ES.
在宾客体验指数和员工心声问卷调查方面，培养一种高效的工作环境，进行最好的实践，以便尽可能的取得最好成绩。
Ensure all
Housekeeping and related areas are in 100% compliance with BSA and brand
standards.
确保整个客房和相关区域 100%
的遵循BSA和品牌标准
Keep up to date with
all changes to policies and procedures relating to services, presentations and
products.
随着政策和程序的所有变化（关于服务，演示和产品）来不断的更新
Abides by The Westin
Qingdao Associates Handbook.
遵守青岛威斯汀酒店员工守则
Abides by The Westin
Qingdao policies and procedures
遵守青岛威斯汀酒店的政策和程序。
Abide by the Code of
Conduct.
遵守商业行为准则
Demonstrate
professional attitude and behaviour at all times.
在任何时候表现专业态度和行为。
Maintain personal
presentation to hotel standards.
根据酒店标准保持个人形象
Abide by the Care
service standard.










































































































































在酒店中遵循关爱服务标准

Revive your spirit and discover personal tranquility at The Westin Qingdao. Careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well nourished and well cared for. Inviting guest rooms, innovative dining options and extras such as wireless internet throughout the rooms, innovative dining options and extras such as wireless internet throughout the hotel, let you create your own experience. Our hotel is located downtown in the central business district overlooking the beautiful cityscape. Major corporate offices, diverse shopping opportunities, eclectic restaurants and vibrant bars are just steps away.            中铁青岛威斯汀酒店让你远离喧嚣，焕发活力。我们将以事无巨细的服务精神为你奉上滋养身心的休闲享受。魅力客房、创意餐饮和覆盖整个酒店的无线互联网等额外服务，营造出专属于你的体验。酒店位于中央商务区的中心地带，毗邻主要的公司办事处、众多的购物中心、风味独特的餐厅和活力四射的酒吧，你亦可在此俯瞰城市景观。 Come and join us. It's so much more than a job. 加入我们，你得到的远不止一份工作：- Competitive benifits 极具竞争力的薪酬和福利 - Promote from within 全球范围内广阔的晋升机会- Put people first 以人为本的国际化工作环境- Discount at Marriott 全球万豪国际酒店员工价- Professional training 完善、专业的培训- Associate activities 丰富多彩的员工活动- Insurance and housing fund 五险一金- Annual leave and 2 days off 双休、带薪年假- Free meals and uniforom 免费工作餐、制服Come and join us, for a better you. 欢迎你的加入，为了更精彩的你。