1. 协助前厅部经理管理前厅部
2. 在前厅部经理不在时管理前厅部事务
3. 查看当日抵店客人报表,确认贵宾、常规客人、SPG俱乐部会员、长住客人、团队客人以及特别要求,并通知有关部门。
4. 批准升级和特殊赠品
5. 坚持免费房程序
6. 与客房部协调以确保房间形象和“待用房”政策得到保持
7. 确保前厅部员工高效、快速、礼貌地办理客人登记手续
8. 建立完整的信用政策与程序
9. 与财务部门建立紧密联系,确保正确执行信用程序
10. 掌握前厅部工作知识并且十分熟悉前厅部日常运行
11. 熟练掌握相关公司计划(SPG会员计划,宾客体验指数, 收入管理方法等)
12. 熟练运用前台电脑系统,掌握各项功能
13. 良好的财务知识,熟悉相关信用政策
14. 良好的英语能力
15. 良好的管理技能, 强调“人性化管理”
16. 良好的沟通技巧
17. 良好的组织以及解决问题的能力
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Revive your spirit and discover personal tranquility at The Westin Qingdao. Careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well nourished and well cared for. Inviting guest rooms, innovative dining options and extras such as wireless internet throughout the rooms, innovative dining options and extras such as wireless internet throughout the hotel, let you create your own experience. Our hotel is located downtown in the central business district overlooking the beautiful cityscape. Major corporate offices, diverse shopping opportunities, eclectic restaurants and vibrant bars are just steps away. 中铁青岛威斯汀酒店让你远离喧嚣,焕发活力。我们将以事无巨细的服务精神为你奉上滋养身心的休闲享受。魅力客房、创意餐饮和覆盖整个酒店的无线互联网等额外服务,营造出专属于你的体验。酒店位于中央商务区的中心地带,毗邻主要的公司办事处、众多的购物中心、风味独特的餐厅和活力四射的酒吧,你亦可在此俯瞰城市景观。 Come and join us. It's so much more than a job. 加入我们,你得到的远不止一份工作:- Competitive benifits 极具竞争力的薪酬和福利 - Promote from within 全球范围内广阔的晋升机会- Put people first 以人为本的国际化工作环境- Discount at Marriott 全球万豪国际酒店员工价- Professional training 完善、专业的培训- Associate activities 丰富多彩的员工活动- Insurance and housing fund 五险一金- Annual leave and 2 days off 双休、带薪年假- Free meals and uniforom 免费工作餐、制服Come and join us, for a better you. 欢迎你的加入,为了更精彩的你。