【岗位职责】
1、负责行政酒廊的日常接待工作,包括客人登记、引导、咨询等服务,确保客人获得优质的入住体验。
2、为客人提供酒水、茶点服务,并保持酒廊环境整洁、物品摆放有序。
3、协助处理客人的特殊需求及投诉,及时反馈并跟进解决,确保客人满意度。
4、熟悉酒店各项服务及设施,为客人提供准确的信息和推荐。
5、协助行政酒廊的日常运营管理,包括库存盘点、设备维护及服务流程优化。
6、与其他部门保持良好沟通,确保服务衔接顺畅,提升整体运营效率。
【岗位要求】
1、形象气质佳,具备良好的服务意识和职业素养。
2、沟通表达能力强,能够以礼貌、热情的态度与客人互动。
3、具备一定的抗压能力,能够高效处理突发情况。
4、有酒店或高端服务行业经验者优先,无经验者可培训上岗。
5、能够适应轮班工作制,包括周末及节假日。
6、具备团队合作精神,工作细致认真,责任心强。
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Revive your spirit and discover personal tranquility at The Westin Qingdao. Careful attention is paid to the most important elements of your stay to ensure each visit leaves you exceptionally well rested, well nourished and well cared for. Inviting guest rooms, innovative dining options and extras such as wireless internet throughout the rooms, innovative dining options and extras such as wireless internet throughout the hotel, let you create your own experience. Our hotel is located downtown in the central business district overlooking the beautiful cityscape. Major corporate offices, diverse shopping opportunities, eclectic restaurants and vibrant bars are just steps away. 中铁青岛威斯汀酒店让你远离喧嚣,焕发活力。我们将以事无巨细的服务精神为你奉上滋养身心的休闲享受。魅力客房、创意餐饮和覆盖整个酒店的无线互联网等额外服务,营造出专属于你的体验。酒店位于中央商务区的中心地带,毗邻主要的公司办事处、众多的购物中心、风味独特的餐厅和活力四射的酒吧,你亦可在此俯瞰城市景观。 Come and join us. It's so much more than a job. 加入我们,你得到的远不止一份工作:- Competitive benifits 极具竞争力的薪酬和福利 - Promote from within 全球范围内广阔的晋升机会- Put people first 以人为本的国际化工作环境- Discount at Marriott 全球万豪国际酒店员工价- Professional training 完善、专业的培训- Associate activities 丰富多彩的员工活动- Insurance and housing fund 五险一金- Annual leave and 2 days off 双休、带薪年假- Free meals and uniforom 免费工作餐、制服Come and join us, for a better you. 欢迎你的加入,为了更精彩的你。