招聘宾客关系主任 Guest Relationship Officer_恩施瑞享国际酒店招聘信息-最佳东方

1. 遵守与执行酒店部门的政策和工作程序。
To administer the hotel and section’s policies and procedures
2. 遵守酒店的工作政策及程序，遵守酒店员工手册中的条款
Abide by the Hotel’s Policies andProcedures, and the hotel’s Associate Handbook
3. 坚持饭店安全制度、紧急情况处理规定和程序
Adhere to the hotel’s securityand emergency policies and procedures
4. 保持维护所在工作区域的高度整洁
Ensure a high level of cleaningis maintained in work area
5.宾客关系主任有责任与客人和其他部门保持良好沟通并且及时告知宾客关系经理、前厅部经理.
Lobby chairman is responsible for the guest relation in the departmentand advises the GRM/ FOM
6. 每天做好预抵客人准备工作，如VIP、长住客、团队，接机客人，与管家部协助并做好房间欢迎品的准备
Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests,Follow up with Housekeeping and In Room Dining for VIP amenity set-up
7. 指引客人
Escort guest to designated area
8. 保持与部门的良好沟通特别是预订部、管家部和送餐部
Maintain good working relations with all departments, especiallyReservation Housekeeping and Room Service
9. 如果有需要，为客人开保险箱
Open safe box for in house guest if needed
10. 有责任遵照饭店的政策与程序给客人入住离店手续
Responsible for correct check in & check-out procedure followinghotel’s policies and procedures
11. 及时报告负责人在工作中不正常的情况
Report to management on deficiencies and irregularities noted in theoperation
12.完全掌握饭店的产品知识及服务设备如：房价、外汇汇率、行李寄存、特别会议Maintain a thorough knowledge of all facilities in hotel including theroom rates, discounts, packages, special events, etc.
13. 在工作时间全力支持饭店运营及销售
Responsible for correct selling status in the Reception at all times.
14. 有责任收集在店客人的喜好
Responsible to guest preferences collected during the stay
15. 明确客人的投拆原因并给以适当的处理，如遇解决不了的问题不要让客人生气的离开，要及时与宾客关系经理、前厅部经理取得联系
Ensure that guest complaints are properly logged and acted upon bytrying to avoid any guest leaving the hotel dissatisfied. Solicits assistancefrom Guest Relation Manager/ Front Office Manager if needed
16. 协助前台引导客人办理入住或退房，繁忙时协助前台办理入住退房手续和行政酒廊相关工作
Assist guest to C/I or C/O. Offer help for front desk or executive clubGSA to C/I or C/O guest.

恩施瑞享国际酒店，由湖北新楚源置业有限公司投资建设，法国雅高酒店集团经营管理的，是湖北省恩施土家族苗族自治州第一家具有国际水准的五星级酒店。酒店建筑面积36000多平方，客房240间。其中配套有总统套房、行政专属楼层、高级SPA、游泳池、健身房及具浓郁欧洲风情的法式餐厅、全日制西餐厅。多功能会议及宴会接待中心，能接待近800人的大型会议。酒店坐落于恩施市学院路与金桂大道交叉口，距机场3.9公里，距高速公路4.5公里，距火车站5.8公里，交通十分便捷。瑞享酒店所属的雅高酒店集团（AccorHotels）为国际领先的旅游及时尚生活集团，为全球4300多家酒店、度假酒店和住宅以及10000余家优质私人住宅中的游客带来宾至如归的居住体验。来恩施瑞享国际酒店，尽情享受法式佛性精致生活！