• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 员工生日礼物
• 管理规范
• 包吃包住
• 人性化管理
• 节日礼物
• 年度旅游

以上职位为金鹰国际酒店管理集团旗下河西金鹰世界G-HOTEL筹备项目
G-HOTEL 位于南京新地标--全球首例的非对称三塔连体，亚洲最大的综合商业体中心内，总建筑面积达 91.8万平方米的“非对称三塔”完美融合了酒店、购物、办公、住宅等多重功能。
G-HOTEL 由国内顶级设计团队倾力打造，面积为 12万平方米，融合了独特的时尚风与南京古都民国风相结合，奢华不失古韵，旨在打造成为南京第一家拥有 469 间奢华型房间的酒店。44 层的全日制餐厅、中州古都式空中楼阁茶廊、5C 特色的大堂酒吧、香港粤菜精菜馆、新闻发布中心、日式餐厅、米其林餐厅以及 49F 豪华 SPA、空中无边泳池，水景酒吧……
来自云端的G-HOTEL期待您的加入……

工作描述Job Description
1. 主管前厅部和管家部及水疗中心的各项事务，确保达成既设质量和宾客服务标准，实现部门营收于利润目标。
Direct the activities of the Front Office area and Housekeeping Department and SPA to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals.
2. 遵守政府对应急程序和酒店安全相关的法律或其它规定，同时遵守品牌标准和当地政策与流程。
Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
3. 参与准备部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理，监控预算和控制人力成本和各项费用。
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
4.准备并提交各项统计资料与经营报表，并按要求提供各种分析和报告。
Prepare and submit statistical & performance reports, forecast analysis and reports as required.
5.确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
6.对前厅和公共区域进行例行检查，若发现任何问题马上采取行动。
Conduct routine inspections of the Front Office and public areas and take immediate actions to correct any deficiencies.
7.确保对宾客满意度调查数据加以分析，开发并执行各种计划来达成既定目。
Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
8.定期审查所有财务交易，确保遵守政府法律及数据隐私要求等。
Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
9.在突发事件或危机情况中担当主要联络人；与当地消防、公安和应急部门人员建立联系。Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
10.在本地提升酒店和品牌知名度。鼓励团队成员参与社区组织与活动，开发本地业务。Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

任职资格 Qualification
1. 5年宾客服务或酒店服务工作经验，其中 2 年处于管理岗位，或具有其它同等学历及经验。
Five years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
2.良好的英语能力
Good English language skill.
3.良好的管理技能及沟通技巧
Good supervisory skill and communication skill.
4.良好的组织以及解决问题的能力
Be good at organize and problem solving.

Founded in 2006 and headquartered in Nanjing China, Golden Eagle International Hotel Management Co., Ltd. was the wholly-owned subsidiary of Golden Eagle International Group that is engaged in hotel management, chain-hotel business operation and ancillary services.With professional and efficient management team, advanced scientific management model, mature and perfect operating system and strict quality standards, the company promotes the development of chain operation of hotel group in a stable manner.Currently, the Hotel Group operates independently in Nanjing, Kunming, Yancheng, Wuhu and other cities, and has built itself into the most influential local luxury business hotel. In 2016, the company launched the deluxe hotel and international top brand luxury hotel in Nanjing, Kunshan, Ma'anshan and etc. In the future, multi-functional luxury business hotels will be set up in the core area of the cities, like Hexi area of Nanjing and Xuzhou etc., which will improve the hotel brand under the group.The Company is committed to providing guests with “Do Better Than Promised” caring service and making outstanding contributions to the society, in a view to becoming the well-known leader of the hotel industry in China and realizing the sustainable management and vigorous development!南京金鹰国际酒店管理有限公司创建于2006年，总部设于中国南京，是金鹰国际集团旗下从事酒店管理、酒店连锁经营及配套服务的全资子公司。公司凭借专业高效的管理团队、先进科学的管理模式、成熟完善的运营体系、严格规范的质量标准，稳步推进酒店集团化连锁经营的发展。目前，集团在南京、昆明、盐城、芜湖等地独资经营并打造出当地最具影响力的豪华商务酒店典范。2016年，公司相继在南京、昆山、马鞍山等地推出豪华商务酒店以及国际顶级品牌的奢华型酒店。未来，还将在徐州等多个城市的核心地段建造全功能型豪华商务酒店，完善集团旗下的酒店品牌序列。南京金鹰国际酒店管理有限公司致力于为宾客提供“比承诺做的更好”的超值体验和贴心关怀，为社会做出卓越贡献，成为中国酒店行业中的佼佼者与领跑者，实现公司的永续经营和蓬勃发展！