招聘Reservations Clerk 预定文员_杭州索菲特西湖大酒店招聘信息-最佳东方

岗位职责/职位描述

-Takes reservations and operates systems in accordance with company standards.

按公司的标准做预订。

-Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel and company.

确保销售态度总是被采用且维持对酒店和公司里面的销售机会。

-Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries.

培训销售方法且确保一致的申请方法如此达成来自预定询问的高百分比的销售转变,及Up Sell。

-Ensures the Reservation Supervisor and Revenue Manager are kept informed of all developments within the department.

确定保持告知预订主管及收益经理所在部门内的进展情况。

-Accepts and confirms customers’ requests for accommodation, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number

接受并且确认客户对住所的请求, 重复确定所有的细节且提供给他们准确性的数据。

-Adheres to pre-set availability and rate controls.

注意提前设置好可售房比例及对房价的控制。

-Ensures all correspondences, faxes and electronic mail to be promptly replied within 24 hours.

确保所有的互通信件、传真、电子邮件在24小时内被快速地回复。

-Maintains all files, records and documents in an orderly manner.

保持所有的档案、记录、文件有条理。

-Checks daily arrivals to ensure all reservations entries are complete and accurate

检查每日的预定，确保所有的预定被完全并准确的输入。

-To familiarise the people who are the regular callers and create a good relationship with them.

使人们掌握规范的电话用语并与他们建立良好的关系。

-Assists in tracking guests’ feedback from regular callers.

协助跟进常来电话客人的反馈。

-To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.

确保恰当的处理电话咨询，并总是表现出专业性和礼貌。

-To carry out any other assignment as determined by the Reservations Supervisor and Revenue Manager.

坚决的完成预定主任及收益经理其他任何的安排。

-Ensures high standards of personal presentation & grooming.

确保高水准的个人形象和仪容仪表。

-Maintains positive guest and colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的接触。

任职资格

Work experience in similar capacity with international chain hotels will be better
同等职位国际酒店经验优先考虑；

Positive. can work under big pressure
能承受工作压力，积极向上。

Good guests service sense and professional skills.
良好的服务意识和专业技能；

Good verbal Chinese & English communication skills
良好的中英文口语沟通。

我们能为您提供

Delicious working lunch,clean quarters.

美味的工作餐,干净的宿舍

Perfect international hotel group training, career planning for employees, with a sound promotion system
完善的国际酒店集团培训，为员工进行职业生涯规划，拥有完善的晋升制度

Excellent employee evaluation every month4.

每月优秀员工评选，组织员工生日会，年度两次全员出游活动。

Sofitel Hangzhou Westlake is managed by the high-end hotel brand Sofitel of Accor, it is located on the banks of the city's famous West Lake, and closes to the central business district. Achieved the honor of 5-star hotel in 2005, it has been 7 years consecutivelythat the hotel gets the award TOP 10 STAR HOTEL in Hangzhou. It is beyond doubt that the hotel demonstrates a perfect combination of French elegance and Chinese culture.杭州索菲特西湖大酒店，由浙江金宇集团投资兴建，聘请素有“欧洲先锋”的法国雅高集团旗下“索菲特”品牌管理。2005年9月正式荣膺五星级酒店，并连续七年获得年度杭州市“十佳星级饭店”殊荣。酒店毗邻美丽的西子湖畔，与西湖新天地和商业中心仅咫尺之遥。酒店设施豪华、一流，真正意义上演绎了法兰西浪漫情怀与西子湖柔情的完美结合。Accor (worldwide) group is the European leader and a major global group in hotels, and the global leader in services to corporate clients and public institutions. Over the last four decades, Accor has built a network that comprises more than 4,000 hotels (nearly 500,000 rooms) in over 90 countries.法国雅高酒店集团是欧洲酒店业的领导者和全球最大的酒店管理集团之一，也是全球最大的企业服务集团之一。经过四十年的不懈努力，法国雅高集团建立了一个在90多个国家拥有4,000多间酒店(约500,000 间客房)的全球酒店网络。In Sofitel Hangzhou Westlake we are welcoming you join with us and we will offer you a worldwide career opportunity. Your smile, your future.杭州索菲特西湖大酒店将为您提供必要的资源平台来发展你的职业生涯，诚邀您的加盟。未来掌握在您自已手中，由衷感谢您的关注，您的微笑。If you are intrested in postion, you can send your resume through recruitment system or email or mail. Hotel email address: pm@sofitelhangzhou.com.cn; Hotel address: 333 West Lake AvenueHANGZHOU-310002. 有意向者可通过招聘系统在线投递简历，或通过酒店邮箱投递简历，或将个人信息（个人简历附身份证/学历证明/资格证书复印件及1寸近照一张）寄至杭州市上城区西湖大道333号，杭州索菲特西湖大酒店人力资源部收，左下角请注明“职位应聘”字样。