• 岗位晋升
• 技能培训
• 节日礼物
• 五险一金
• 人性化管理
• 带薪年假
• 中夜班餐补
• 领导好
• 包吃包住
• 年度旅游

Primary Responsibilities 主要职责
· Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
· Collect customer opinion questionnaires to maintain service quality and improve.
· Provide accurate booking information to guests.
· Implement the list of "no-show guests" and daily team cancellations.
· Analyses the rate variance report to ensure rooms revenue control
· Fully conversant with all hotel emergency procedures.
· Ensures front line staff complies with FIT marketing techniques and maximize sales.
· To assist all area in the Front Office Dept. whilst on duty as required. (Tel: Operator, Reservation, Reception, FO cashier, Concierge, Kiosk, Business Center)
· 负责解决当班期间发生的安全问题。
· 收集客人意见调查问卷保持服务质量提高。
· 向客人提供准确订房信息。
· 落实”预订未到客人”的名单和每日团队取消情况。
· 分析房价差异报告以保证控制客房收入。
· 熟知酒店紧急情况所有处理程序。
· 确保一线员工遵从散客市场技巧并最大化的进行销售。
· 在当班时间根据需要协助前厅部所有岗位的工作。(总机、预订、接待、前台收银、礼宾部、精品店、商务中心)
Knowledge and Experience 知识和经验
· College degree or above, with more than 2 years of working experience in the same position.
· Can use fluent English to work in the front office, proficient in computer operation, and have strong English listening, speaking, reading and writing skills.
· The appearance is dignified, loves hotel work, studies business, has quick response, is good at communication, has good management and coordination skills, and can play the role of management, leadership and supervision well.
· Pay attention to details, have a sense of responsibility in work, dare to take responsibility, and have strong execution ability.
· Self-motivated and good learning ability and ability to withstand pressure.
· 大专以上学历，有同岗位工作经验2年以上。
· 能用流利的英语从事前厅服，精通电脑操作，具备较强的英文听说读写能力。
· 仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
· 注重细节，工作有责任心，敢于承担责任，执行力较强。
· 有上进心和良好的学习能力和抗压能力。

Sofitel Hangzhou Westlake is managed by the high-end hotel brand Sofitel of Accor, it is located on the banks of the city's famous West Lake, and closes to the central business district. Achieved the honor of 5-star hotel in 2005, it has been 7 years consecutivelythat the hotel gets the award TOP 10 STAR HOTEL in Hangzhou. It is beyond doubt that the hotel demonstrates a perfect combination of French elegance and Chinese culture.杭州索菲特西湖大酒店，由浙江金宇集团投资兴建，聘请素有“欧洲先锋”的法国雅高集团旗下“索菲特”品牌管理。2005年9月正式荣膺五星级酒店，并连续七年获得年度杭州市“十佳星级饭店”殊荣。酒店毗邻美丽的西子湖畔，与西湖新天地和商业中心仅咫尺之遥。酒店设施豪华、一流，真正意义上演绎了法兰西浪漫情怀与西子湖柔情的完美结合。Accor (worldwide) group is the European leader and a major global group in hotels, and the global leader in services to corporate clients and public institutions. Over the last four decades, Accor has built a network that comprises more than 4,000 hotels (nearly 500,000 rooms) in over 90 countries.法国雅高酒店集团是欧洲酒店业的领导者和全球最大的酒店管理集团之一，也是全球最大的企业服务集团之一。经过四十年的不懈努力，法国雅高集团建立了一个在90多个国家拥有4,000多间酒店(约500,000 间客房)的全球酒店网络。In Sofitel Hangzhou Westlake we are welcoming you join with us and we will offer you a worldwide career opportunity. Your smile, your future.杭州索菲特西湖大酒店将为您提供必要的资源平台来发展你的职业生涯，诚邀您的加盟。未来掌握在您自已手中，由衷感谢您的关注，您的微笑。If you are intrested in postion, you can send your resume through recruitment system or email or mail. Hotel email address: pm@sofitelhangzhou.com.cn; Hotel address:  333 West Lake AvenueHANGZHOU-310002.  有意向者可通过招聘系统在线投递简历，或通过酒店邮箱投递简历，或将个人信息（个人简历附身份证/学历证明/资格证书复印件及1寸近照一张）寄至杭州市上城区西湖大道333号，杭州索菲特西湖大酒店人力资源部收，左下角请注明“职位应聘”字样。