招聘Reception Captain 前台领班_杭州索菲特西湖大酒店招聘信息-最佳东方

Primary Responsibilities 主要职责

· Responsible for the smooth and efficient operation of the Front Desk. Assists the Front Desk to supervise direct and lead the entire executive floor team.

· Responsible for the daily organization of the section.

· Responsible to ensure that all information relating to a reservation is keyed correctly into FOXHIS and is of the lighest quality and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical imformation which will in turn ensure the overall hotel operation.

· To be completely aware of the Fire and Emergency procedures of Sofitel Westlake Hangzhou, and the responsiblities in an emergency.

· Checks the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.

· To be responsible for the preparation of all the necessary materials for check-in (i.e. Registration Card, Welcome Folder, Keys etc.) for VIPs, pre-registered guests before their arrival.

· 负责前台的工作顺利有效运行，协助前台主管管理并团结好员工。

· 负责本岗位的日常组织工作。

· 要负责所有的预订资料准确地输入FOXHIS电脑系统中，要将错误减少到最少，准确真实的统计资料将保证整个饭店的正常运转。

· 了解杭州索菲特西湖大酒店消防和安全程序，并要负责前台的安全。

· 检查每日预抵客人表、重要客人、回头客和散客的预抵表。

· 要负责准备客人登记入住时所需要的物品(例如：登记单，欢迎卡，钥匙等)，为重要客人抵达前事先做登记。

Knowledge and Experience 知识和经验：

· College degree or above, with more than 2 years of working experience in the same position.

· Can use fluent English to work in the front office, proficient in computer operation, and have strong English listening, speaking, reading and writing skills.

· Self-motivated and good learning ability and ability to withstand pressure.

· 大专以上学历，有同岗位工作经验2年以上。

· 能用流利的英语从事前厅服，精通电脑操作，具备较强的英文听说读写能力。

· 有上进心和良好的学习能力和抗压能力。

Sofitel Hangzhou Westlake is managed by the high-end hotel brand Sofitel of Accor, it is located on the banks of the city's famous West Lake, and closes to the central business district. Achieved the honor of 5-star hotel in 2005, it has been 7 years consecutivelythat the hotel gets the award TOP 10 STAR HOTEL in Hangzhou. It is beyond doubt that the hotel demonstrates a perfect combination of French elegance and Chinese culture.杭州索菲特西湖大酒店，由浙江金宇集团投资兴建，聘请素有“欧洲先锋”的法国雅高集团旗下“索菲特”品牌管理。2005年9月正式荣膺五星级酒店，并连续七年获得年度杭州市“十佳星级饭店”殊荣。酒店毗邻美丽的西子湖畔，与西湖新天地和商业中心仅咫尺之遥。酒店设施豪华、一流，真正意义上演绎了法兰西浪漫情怀与西子湖柔情的完美结合。Accor (worldwide) group is the European leader and a major global group in hotels, and the global leader in services to corporate clients and public institutions. Over the last four decades, Accor has built a network that comprises more than 4,000 hotels (nearly 500,000 rooms) in over 90 countries.法国雅高酒店集团是欧洲酒店业的领导者和全球最大的酒店管理集团之一，也是全球最大的企业服务集团之一。经过四十年的不懈努力，法国雅高集团建立了一个在90多个国家拥有4,000多间酒店(约500,000 间客房)的全球酒店网络。In Sofitel Hangzhou Westlake we are welcoming you join with us and we will offer you a worldwide career opportunity. Your smile, your future.杭州索菲特西湖大酒店将为您提供必要的资源平台来发展你的职业生涯，诚邀您的加盟。未来掌握在您自已手中，由衷感谢您的关注，您的微笑。If you are intrested in postion, you can send your resume through recruitment system or email or mail. Hotel email address: pm@sofitelhangzhou.com.cn; Hotel address: 333 West Lake AvenueHANGZHOU-310002. 有意向者可通过招聘系统在线投递简历，或通过酒店邮箱投递简历，或将个人信息（个人简历附身份证/学历证明/资格证书复印件及1寸近照一张）寄至杭州市上城区西湖大道333号，杭州索菲特西湖大酒店人力资源部收，左下角请注明“职位应聘”字样。