招聘BQT supervisor 宴会主管_杭州索菲特西湖大酒店招聘信息-最佳东方

Primary Responsibilities 主要职责

1. Arrange staff shifts reasonably based on banquet reservations to ensure that the banquets are carried out in an orderly and efficient manner.
2. Organize banquet design and on-site arrangements, and supervise waiters in preparing table settings, sanitation, and the supply of service utensils before the banquet.
3. Pay attention to the dining status of guests, solicit their opinions and suggestions in a timely manner, promptly handle guest complaints and emergencies, and report to the banquet manager.
4. After the banquet, inventory the items and facilities in the banquet rooms, and check the cleanliness of each room to ensure proper closure of the banquet.
5. Conduct relevant business training for waiters to continuously improve their service skills and techniques, and focus on the development and cultivation of restaurant talents.
6. Manage the attendance and performance evaluation of waiters.

1、根据宴会预定情况，合理安排员工排班，保证所举办宴会能够合理、有序地展开。
2、做好宴会设计、现场布置，督导服务员做好宴会前的摆台、清洁卫生、服务用具供应等准备工作；
3、关注客人用餐状况，适时征询客人的意见、建议，及时处理客人投诉及突发性事件并向宴会经理汇报；
4、宴会结束，清点厅房内物品及设施、设备，检查各厅房的宴会收尾的卫生清洁情况。
5、对服务员开展相关的业务培训，不断提高服务员的服务技能与技巧，做好餐厅人才的开发和培养工作；
6、做好服务员的考勤、绩效评估工作。

Knowledge and Experience 知识和经验：

1.College degree or above

2.More than 2 years of working experience in the same position

3.Have good abilities and skills in work planning , communication, and handling customer complaints

岗位要求
1、大专以上学历
2、两年以上同岗位工作经验
3、具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力

Sofitel Hangzhou Westlake is managed by the high-end hotel brand Sofitel of Accor, it is located on the banks of the city's famous West Lake, and closes to the central business district. Achieved the honor of 5-star hotel in 2005, it has been 7 years consecutivelythat the hotel gets the award TOP 10 STAR HOTEL in Hangzhou. It is beyond doubt that the hotel demonstrates a perfect combination of French elegance and Chinese culture.杭州索菲特西湖大酒店，由浙江金宇集团投资兴建，聘请素有“欧洲先锋”的法国雅高集团旗下“索菲特”品牌管理。2005年9月正式荣膺五星级酒店，并连续七年获得年度杭州市“十佳星级饭店”殊荣。酒店毗邻美丽的西子湖畔，与西湖新天地和商业中心仅咫尺之遥。酒店设施豪华、一流，真正意义上演绎了法兰西浪漫情怀与西子湖柔情的完美结合。Accor (worldwide) group is the European leader and a major global group in hotels, and the global leader in services to corporate clients and public institutions. Over the last four decades, Accor has built a network that comprises more than 4,000 hotels (nearly 500,000 rooms) in over 90 countries.法国雅高酒店集团是欧洲酒店业的领导者和全球最大的酒店管理集团之一，也是全球最大的企业服务集团之一。经过四十年的不懈努力，法国雅高集团建立了一个在90多个国家拥有4,000多间酒店(约500,000 间客房)的全球酒店网络。In Sofitel Hangzhou Westlake we are welcoming you join with us and we will offer you a worldwide career opportunity. Your smile, your future.杭州索菲特西湖大酒店将为您提供必要的资源平台来发展你的职业生涯，诚邀您的加盟。未来掌握在您自已手中，由衷感谢您的关注，您的微笑。If you are intrested in postion, you can send your resume through recruitment system or email or mail. Hotel email address: pm@sofitelhangzhou.com.cn; Hotel address: 333 West Lake AvenueHANGZHOU-310002. 有意向者可通过招聘系统在线投递简历，或通过酒店邮箱投递简历，或将个人信息（个人简历附身份证/学历证明/资格证书复印件及1寸近照一张）寄至杭州市上城区西湖大道333号，杭州索菲特西湖大酒店人力资源部收，左下角请注明“职位应聘”字样。