招聘Chief Concierge礼宾司_株洲大汉希尔顿酒店招聘信息-最佳东方

Job Summary:岗位概述：

Responsible for the ongoing efficient operation of Concierge department: Concierge Desk, Bell Service, Doorman,Drivers.

负责礼宾部日常工作，包括：礼宾台，行李岗，迎宾岗，司机。

Job Knowledge / Skill:专业知识技能：

Good knowledge and very familiar with concierge operation .

掌握礼宾部工作知识并且熟悉礼宾部日常运行；

Good knowledge of local area information, handle guest request efficiently.熟悉当地各类相关信息，有效为客人解决问题；

Good English language skill.良好的英语能力；

Good supervisory skill.良好的管理技能;

Good communication skill.良好的沟通技巧；

Be good at organize and problem solving.良好的组织以及解决问题的能力；

Responsibilities:

工作职责：

1.Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练领导和激发团队员工.
2.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
积极地参加职业培训,让员工保持水平一致。
3.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做队员的导师，提高员工水平，促进他们完成所设立的目标。
4.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and where required.
确保员工手册，相关劳动法，HR 指南的一致性，必要的时候提供培训。
5.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to Hilton standards.
根据希尔顿 PDR 标准，进行 1：1 的面谈，确保对每个员工的公平，为员工提供继续发展的平台。

6.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
训练高潜力的员工，提高他们的工作能力。
7.Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
8.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
确保为会员顾客提供优质专业的服务，劝说顾客加入会员。
9.Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.
确保大厅的整洁卫生，为宾客预备常用的物品和信息等。

10.Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店的基本概况。 11.Is up to date with information and has detailed knowledge of facilities, attractions, places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members.了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。将这些知识与团队成员分享。12.Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel 确保礼宾部准确的传递信息，保证酒店和宾客每日包裹邮件的收发。

13.Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made. 管理宾客的机场运输，确保飞机按时起降，有效率的安排司机的工作时间。 14.Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members. 将准确完整的信息录入酒店管理系统，以便大家分享。15.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。

16.Manages and maintains the Concierge Desk stock and that it is not wasted, maintaining costs where able. 节约成本，确保礼宾台存货不浪费。17.Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed. 按照健康安全，危机管理部门，灾难处理方法，救火程序执行。必要的时候加入救火。18.Maintains professional business confidentiality. 保护商业机密。

19.Performs any other duty as assigned by the Department manager. 执行任何工作任务都像执行部门经理下达的任务一样

Invested by Da Han Group and managed by Hilton Worldwide, the Hilton Lu Song District plans to opened at the end of 2015. Located next to the Zhuzhou Bridge, the hotel is just minutes from City Hall and Zhuzhou Railway Station. Changsha and Xiangtan can be easily reached via nearby public transportation links and major highways. Zhuzhou West Express Train Station, which is about 20 minutes away by car, offers convenient access to Beijing, Guangzhou and Shenzhen. Changsha Huanghua International Airport (CXS) is about 50 minutes from the hotel by car.由大汉集团投资、希尔顿酒店集团管理的株洲大汉希尔顿酒店已于2015年12月隆重启幕。酒店距离市政府与火车站仅咫尺之遥；与城市中心高档购物娱乐中心相连，可以步行前往；通过便捷的高速公路体系，可以轻松抵达长沙与湘潭；距离高速铁路株洲西站20分钟，便捷接驳北京、广州与深圳；距离黄花国际机场驾车仅需50分钟。 The hotel offers 362 beautifully appointed guest rooms and suites, offers everything you need for a cozy and comfortable stay. Each guest room is equipped with the latest facilities, including WIFI and 42-inch TV. Enhance your stay in a deluxe room or suite for spectacular Xiang River views, or executive rooms and enjoy exclusive access to Executive Lounge, offering complimentary breakfast, refreshments and cocktail hour.酒店秉承希尔顿风格，按照5星级规格打造，拥有362间宽敞舒适的客房，置身落地窗前，鸟瞰秀美的湘江景色。42寸大屏幕高清液晶电视、多媒体连接、高速无线网络等，让宾客尽享舒适与惬意。入住行政客房及套房的宾客还可尊享行政酒廊的专属服务，远眺湘江，小酌一番，赏尽美景。员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有员工可在员工餐厅免费用餐。 Duty meals are to be taken only in Team Member Restaurant during the restaurant’s opening hours.2. 免费员工宿舍 Staff Dormitory酒店为每位员工提供舒适的员工宿舍，每个房间配备空调、床上用品、免费WIFI以及数字电视。Staff dormitory will be provided with AC, bed linens, free WIFI, TV and etc.3. 全面的保险及公积金 Social Benefits & Housing Fund养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.4. 员工入住优惠价 Team Member Travel Program希尔顿全球员工可在全球姐妹酒店享有非常优惠的员工入住优惠价。Itis our policy that team members should benefit from a substantial discount when rooms are available.5. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provide our team members with several types of leaves including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.6. 员工嘉奖 Team Member Awards月份优秀员工、年度优秀员工评选。We would award whoever dedicates to work as Team Member of Month, Team Member of Year.7. 员工培训及发展 Competitive Training& Development System在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。We provide online courses, in-class training, Hilton Worldwide University, cross training in sister hotels and internal transfer opportunities for all full-time team members.8. 员工活动 Variety of Activities酒店人力资源部会定期为员工举办各种丰富多彩的活动，包括各类聚会、生日会，趣味运动会及年会等。We would hold a variety of activities for team members including annual party, sports meeting and etc. 交通信息 Transportation Information 公交路线 Bus Route 可乘坐T40、T42、T17、T28、T35、T21、T60、T48、T18、106(云田专线)、T2(杨莉专线)、T68、67、L2等公交车路线于新华西路中心广场站下车，步行2分钟左右即可到达。Please take No. T40、T42、T17、T28、T35、T21、T60、T48、T18、106(云田专线)、T2(杨莉专线)、T68、67、L2 to Center Square Station on Xinhua West Avenue, then about 2 minutes walking distance to hotel. 酒店地址Hotel Address:株洲市芦淞区沿江路8号株洲大汉希尔顿酒店。Hilton Zhuzhou. NO 8 Yan Jiang Avenue, Lu song District, Zhuzhou, PRC. 求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件 Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.