招聘Front Desk Receptionist 前台接待_株洲大汉希尔顿酒店招聘信息-最佳东方

岗位职责
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。

岗位要求
1.大专以上文化程度，懂得英语。

2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

4.了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。

5.相貌端正，身体健康。

6.采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客服务经理。回访客人，确保客人对解决方法满意。

Invested by Da Han Group and managed by Hilton Worldwide, the Hilton Lu Song District plans to opened at the end of 2015. Located next to the Zhuzhou Bridge, the hotel is just minutes from City Hall and Zhuzhou Railway Station. Changsha and Xiangtan can be easily reached via nearby public transportation links and major highways. Zhuzhou West Express Train Station, which is about 20 minutes away by car, offers convenient access to Beijing, Guangzhou and Shenzhen. Changsha Huanghua International Airport (CXS) is about 50 minutes from the hotel by car.由大汉集团投资、希尔顿酒店集团管理的株洲大汉希尔顿酒店已于2015年12月隆重启幕。酒店距离市政府与火车站仅咫尺之遥；与城市中心高档购物娱乐中心相连，可以步行前往；通过便捷的高速公路体系，可以轻松抵达长沙与湘潭；距离高速铁路株洲西站20分钟，便捷接驳北京、广州与深圳；距离黄花国际机场驾车仅需50分钟。 The hotel offers 362 beautifully appointed guest rooms and suites, offers everything you need for a cozy and comfortable stay. Each guest room is equipped with the latest facilities, including WIFI and 42-inch TV. Enhance your stay in a deluxe room or suite for spectacular Xiang River views, or executive rooms and enjoy exclusive access to Executive Lounge, offering complimentary breakfast, refreshments and cocktail hour.酒店秉承希尔顿风格，按照5星级规格打造，拥有362间宽敞舒适的客房，置身落地窗前，鸟瞰秀美的湘江景色。42寸大屏幕高清液晶电视、多媒体连接、高速无线网络等，让宾客尽享舒适与惬意。入住行政客房及套房的宾客还可尊享行政酒廊的专属服务，远眺湘江，小酌一番，赏尽美景。员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有员工可在员工餐厅免费用餐。 Duty meals are to be taken only in Team Member Restaurant during the restaurant’s opening hours.2. 免费员工宿舍 Staff Dormitory酒店为每位员工提供舒适的员工宿舍，每个房间配备空调、床上用品、免费WIFI以及数字电视。Staff dormitory will be provided with AC, bed linens, free WIFI, TV and etc.3. 全面的保险及公积金 Social Benefits & Housing Fund养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.4. 员工入住优惠价 Team Member Travel Program希尔顿全球员工可在全球姐妹酒店享有非常优惠的员工入住优惠价。Itis our policy that team members should benefit from a substantial discount when rooms are available.5. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provide our team members with several types of leaves including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.6. 员工嘉奖 Team Member Awards月份优秀员工、年度优秀员工评选。We would award whoever dedicates to work as Team Member of Month, Team Member of Year.7. 员工培训及发展 Competitive Training& Development System在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。We provide online courses, in-class training, Hilton Worldwide University, cross training in sister hotels and internal transfer opportunities for all full-time team members.8. 员工活动 Variety of Activities酒店人力资源部会定期为员工举办各种丰富多彩的活动，包括各类聚会、生日会，趣味运动会及年会等。We would hold a variety of activities for team members including annual party, sports meeting and etc. 交通信息 Transportation Information 公交路线 Bus Route 可乘坐T40、T42、T17、T28、T35、T21、T60、T48、T18、106(云田专线)、T2(杨莉专线)、T68、67、L2等公交车路线于新华西路中心广场站下车，步行2分钟左右即可到达。Please take No. T40、T42、T17、T28、T35、T21、T60、T48、T18、106(云田专线)、T2(杨莉专线)、T68、67、L2 to Center Square Station on Xinhua West Avenue, then about 2 minutes walking distance to hotel. 酒店地址Hotel Address:株洲市芦淞区沿江路8号株洲大汉希尔顿酒店。Hilton Zhuzhou. NO 8 Yan Jiang Avenue, Lu song District, Zhuzhou, PRC. 求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件 Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.